Airline Responds To Customer Service Request – After Four Years

by Gary Leff

If you’re a Delta frequent flyer you know how hard it is to get customer service. It’s taking the airline hours to answer phone calls even for their Diamond SkyMiles members, and months after they promised they had the issue under control.

Delta is a ‘full service’ carrier and things can be even worse with the ultra low cost set. A woman who was flying UK holiday airline Jet2 in 2017 sought help on twitter to see if she could sit with her friends on a flight. She heard back from them this weekend.

The woman heard from Jet2. They apologized for being slow to reply but they’ve “been experiencing extremely high volumes of messages” and asked if she still needed help with her seats?

At least it wasn’t an emergency, and the group managed to fly together without twitter’s help. That’s more than I can say for the Amtrak social media team’s responsiveness.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  2. Hah !!! Love the elevator story. They should have replied “Yes, but please hurry. We’ve resorted to cannibalism, there are only three of us left, and the other two are looking at me funny….”

  4. My personal opinion of this is Bank of America is allegedly revamping some of their credit card campaigns because Chase Bank allegedly has the upper hand. Chase has one credit card program whereas their rewarding people for all kinds of purchases that they make ranging from gasoline, travel, groceries, etc. And so off the strength of that, other credit card companies are allegedly trying to play catch up, Bank of America allegedly being one of them, to stay in competition with chase. Your thoughts on this? 🙂

  5. And, Chase Bank in my personal opinion will always have the upper hand on other credit card companies because of their strategic marketing ploys.

  6. It’s so bad that you can’t reach Delta by telephone if you have any sort of same-day change or same-day issue. Delta’s beta phone system no longer gives hold times nor callbacks. By email, it’s about 3 weeks for a response.

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