About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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The Dwindling Options for Earning Shopping Portal Points for Travel Bookings

Several readers have emailed over the past few days about Orbitz and Travelocity no longer being a part of the Chase Ultimate Rewards mall. I’ve written for years that one of the easiest passive ways to earn points is to go through a shopping portal to make purchases you’re going to make anyway. And over the past couple of years some of the best, most lucrative shopping portal offers have come through the Chase Ultimate Rewards mall. Plus, Chase points are among the most valuable (in my opinion along with American Express Membership Rewards and Starwood Preferred Guest Starpoints) because of the variety of programs you can transfer the points to. I especially liked that going through the Chase portal earned 2 points per dollar with Travelocity, on top of the points you’d earn paying…

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What You Need to Know – About United, Silvercar, Expedia, Amtrak, and Alitalia

Important things others are saying, and my own minor notes: United outsourcing customer service to the DMV at 12 more airports. Actually, on second thought, this could be an improvement. And here is Cranky Flier on the mess that is United and how management is looking in all the wrong places for a fix. From my things not to do list: Up to a 50% bonus on purchased Alitalia miles this month. Sivercar, the all-Audi rental company which includes wifi, tolls (you pay only actual toll charges), and gas refills (for a flat $5 fee you pay market rate), is adding Denver in August. They’ve just added Miami and Phoenix on top of existing Austin, Dallas, Los Angeles, and San Francisco locations. See How I Made $12 on My Audi Car Rental, and How You…

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Chefs Announced for the San Francisco and New York Centurion Lounges

I’ve said that the American Express Centurion lounge in Dallas is probably the best airline lounge in the United States. Competition for that title would come from the New York JFK Lufthansa first class lounge, Concorde Room, and Virgin Atlantic Clubhouse. The Centurion lounges do a fabulous job with food and drink. The Dallas lounge features local celebrity chef Dean Fearing’s creations. The launch of their second menu was delayed, apparently pending Fearing’s approval (or so staff in the lounge had shared). There are five known U.S. Centurion lounge locations either open or in the pipeline. Las Vegas (open) Dallas (open) New York LaGuardia (coming by end of summer?) San Francisco (coming by end of summer? at one point on track for a July open) Miami (coming by end of year?) The San Francisco lounge…

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Here are Some of the Easiest Ways to Earn Lots of Miles at Little Cost

There are few things out there quite as lucrative or easy as just signing up for a new credit card to pocket 40,000, 50,000 or even more miles in a single shot. But there are plenty of other ways to earn lots of miles and at a low cost. Whenever I mention Amazon Payments to people I get a quizzical look. I tell them that “it’s like Paypal but no one knows about it” and then I get a nod. And since they’re a clear number two (at best) in the space, they try to make themselves more attractive and user friendly. They allow you to send up to $1000 each month charged to a credit card with no fee. So you can send money to parents or roommates or a spouse, anything you need…

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American’s New Meal Service Standards Revealed: Here’s What to Expect on Flights Starting in September

Fly2Travel shares details on the new American-US Airways meals service going into effect September 1. As I explained back on June 7, starting September 1 American and US Airways will align their meal service offerings — offering meals on flights of 2 hours and 45 minutes or longer. For US Airways flyers this marks an improvement over what they had before the merger. And unsurprisingly, this is less generous than what American flyers have been used to. US Airways got this as their new standard on April 1. (The previous cutoff had been 3.5 hours.) About 40% more flights, or 126 flights a day, saw meal service at US Airways. American is going to reduce service to this metric starting September 1. Here’s a chart of meal service offerings, and of cities that are ‘exception…

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Why British Airways is Now Adding Hundreds of Dollars in Fees to US Airways Redemptions, and How to Fly for Less

Both Dan’s Deals and Lucky note that British Airways has begun collecting fuel surcharges on award tickets issued for travel on US Airways. Lucky posits that the change is a result of changes to the way US Airways files fares. US Airways has long embedded fuel surcharges on tickets, meaning that the ticket didn’t show any fuel surcharges (instead they were “built in” to the fare). This meant that no fuel surcharges were collected on tickets booked using British Airways Avios. However US Airways has been adding fuel surcharges to their fares for the past few months. A more likely reason for the change happening now, rather than months ago, is that US Airways is finally collecting fuel surcharges when issuing award tickets for travel on British Airways. In other words, that British Airways wasn’t…

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Strong – and Fun – New Member Bonus for Joining Virgin America Elevate

Spirit Air knows you hate airlines, so they want to give you magazine subscriptions. Virgin America knows you hate airlines, so they want to offer bonus miles that can be used for more than just magazines. Virgin American will give you 500 points for signing up. And then they’ll give you more bonus points for your first trip: 2500 points if it’s Main Cabin 5000 points if it’s Main Cabin Select 7500 points if it’s First Class What’s more, if you sign up using an existing member’s referral link, they get points for referring you too. Here’s my referral link to sign up. You are welcome to leave yours in the comments as well. Terms and conditions explain that the referrer earns the same 2500, 5000, or 7500 bonus points that the new member earns…

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Hyatt’s New Personalized Concierge Service to Help Knock Stays Out of the Park

Hyatt is trialing a personalized reservation and concierge service for frequent guests. Loyalty Lobby reproduced the message Hyatt sent out to members invited to participate in the trial. What Hyatt is Trying to Accomplish With the Program Here’s what Hyatt told me about the pilot project several days ago: We are constantly in touch with our members and using their feedback to think of new ways Hyatt Gold Passport can provide value to our loyal members. One way we do this is by piloting new ideas with members. We recently selected a small group of Hyatt Gold Passport Diamond members to provide feedback on a new iteration of the Personal Line service in Omaha, which we’re currently calling My Hyatt Concierge. Members with current Personal Line service are not included in the pilot. We look…

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United Platinum Status for $100!

eBay has long been a place where you can buy lounge passes and also non-transferable coupons. Goodness knows Craigslist is too, and people sell award tickets sometimes too although I think that’s generally a bad idea. Not only is it against airline rules but you’re dealing with people you don’t know while breaking the rules. If they’re busted by the airline, the first thing that happens much of the time is they ‘roll’ on their clients for leniency and you wind up out the cash and out the tickets. Recently though what I’ve seen more of is selling elite status on eBay, which seems to be selling one’s knowledge and sketchy skills (photoshop?). A couple of weeks ago it was Hilton HHonors Gold for $30. Now today Kalboz points to a ‘Buy it Now’ for…

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Uber Agrees to End Surge Pricing During NY Emergencies, And Why That Means You’ll Never Find a Ride

Lucky recently wrote about Uber’s fixed rate pricing for airport runs and some of the rates are pretty good. For instance, 550 baht for airport to downtown in Bangkok. The Airports of Thailand service will set you back 1000 baht. (It’s still 2.5x the price of a taxi.) I think that £37 for London Heathrow to downtown with UberX and £60 with UberBlack is a pretty good deal, since a taxi can be as high as £80. There are cheaper ways to do it, but the pricing is pretty good for what you get. In his post, Lucky offered as an aside, There are some fair complaints about Uber’s surge pricing.. And I replied in the comments, No, there really aren’t. 1. Surge pricing is disclosed clearly in advance. You can take them up on…

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