Chase Confirms Ink Plus 5x Office Supply Bonus Category Not Ending After Mistaken Email

Earlier today an email went out to Chase Ink Plus cardmembers which seemed to suggest that the card would no longer earn 5 points per dollar at office supply stores. That is not the case.

While I was checking in with Chase about the potential change to this legacy card which is no longer avialable to new customers, I saw additonal reporting at Doctor of Credit and at Frequent Miler suggesting a benefit end date of October 1, 2026.

Naturally this raised questions about whether cardmembers with products like the still-available Ink Case card which earns 5x on the first $25,000 spent in combined purchases at office supply stores and on internet, cable and phone services each account anniversary year would also see an elimination of the 5x accelerator category.

One could imagine Chase wanted to eliminate this bonus category because it’s one that cardmemebrs have leveraged significantly over the years. However, Chase tells me,

Today’s email to Ink Business Plus cardmembers included inaccurate information about the 5x earn on office supply stores and internet/cable/phone services benefit. To be clear: there has been no change to this earn category.

According to the spokesperson, “cardmembers will receive an email with the accurate information as soon as possible.”

We don’t know how this mistaken email happened – whether it’s just a marketing error, or if it was something under considering that still may come in the future. But it’s not something that Chase meant to roll out.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. I REALLY, REALLY, REALLY hope you are correct Gary… I’m way to you to you to commit Seppuku. :-O

  2. So when will it happen? A notice isn’t just drafted completely by mistake.

  3. I have had Ink Plus for a long time. I received an email yesterday. It said nothing about discontinuing that benefit.

  4. >there has been no change to this earn category.

    Depends on what the definition of “has been” is.

    Yes, since October 1 is not here yet, there has been no change. This is not 100% confirmation that things will stay the same thereafter.

Comments are closed.