Laid Off Expedia Employees Speak Out Against The Company

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Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. Hmm..what does Expedia do that they had so many employees? And in the US, too? All they are is a middleman that aggregates listings and pockets the commission, without really adding any value to the consumer. In fact, they take value away in terms of losing hotel loyalty points and benefits. And they are supposed to be an OTA (online travel agent) for the consumer, acting on his or her behalf. Did you ever have a problem with Expedia, or any of their wholly owned companies: CarRentals.com, Expedia.com, HomeAway, Hotels.com, Hotwire.com, Orbitz, Travelocity, trivago, Venere.com and Vrbo. (Yes, they are all owned by Expedia Group.) If you had to call them, did you feel like they were your agent (which they are), working for you? Or did it feel like you were calling Mars, trying to converse with someone 10,000 miles away, reading a script and not understanding your problem, maybe because a difference in cultures (Why does this guy expect free breakfast? )

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