In January American introduced Platinum Pro, a 75,000 mile status tier, and formalized benefits for ConciergeKey members above Executive Platinum.
American also started requiring minimum spend for elite status earned this year.
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by Gary Leff
In January American introduced Platinum Pro, a 75,000 mile status tier, and formalized benefits for ConciergeKey members above Executive Platinum.
American also started requiring minimum spend for elite status earned this year.
by Gary Leff
Last summer I wrote about crediting the miles you fly on American Airlines to the Etihad Guest program to still earn one mile per mile flown rather than earning based on the price of your ticket.
I also wrote about crediting miles to Cathay Pacific’s AsiaMiles to accomplish the same thing.
by Gary Leff
American will offer some coach seats on this aircraft virtually indistinguishable from Spirit Airlines.
Customers do have a choice, and they need to be educated about that choice. American’s only friend here is ignorant consumers.
by Gary Leff
Delta, United, and American have unsuccessfully lobbied for two years to get the government to limit flying by Emirates, Etihad, and Qatar — reducing consumer choice and raising prices. Delta’s CEO actually said his goal was a government rule against lower airfare prices.
And even as Emirates announces a 20% cut in US flights because of passenger drops, they continue to press their case claiming Emirates doesn’t really make decisions based on the performance of its flights. Really?
by Gary Leff
In 2009 he was flying 700,000 miles per year. Last year he hit 17 million flown, which would mean 7 million in 5 years or 1.4 million per year — twice his earlier pace. That would be 3835 miles per day which would require flying literally a third of the hours in each year.
He has a titanium frequent flyer card and a plane named after him.
by Gary Leff
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
by Gary Leff
When there are more passengers with confirmed reservations than there are seats not everyone is going to fly. And when passengers aren’t willing to give up a confirmed seat in exchange for compensation and a later flight, someone is going to be involuntarily bumped from their seat. These five steps are merely ways to reduce the odds that the bumped passenger will be you.
by Gary Leff
There’s been a tremendous amount of media attention surrounding this incident, and I’ve spoken to many reporters about it.
I received one inquiry yesterday about using the story as a vehicle for talking about class division.
by Gary Leff
Over the weekend I quibbled with a financial analyst’s claim that airlines make more money selling miles than selling air transportation.
Nonetheless, airlines have discovered a true holy grail. In nearly every business marketing is an expense. To major airlines marketing is a (huge) profit center.
by Gary Leff
An opinion piece in the South China Morning Post suggests that Cathay Pacific’s ownership dump the airline “while it still holds valuable assets like landing slots, a decent cargo business and maintenance facilities.”
They’re eroding their brand with cuts, and as a result mitigating their ability to compete in the premium sector and unable to fully compete in the low cost sector.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »