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What Lawsuits Between The Points Guy And American Airlines Are All About

by Gary Leff

Jan 24 2022

TPG isn’t on the side of angels here, they’re both fighting over consumer eyeballs, but the service that others like TPG are providing can be a net positive. And unquestionably companies have taken enforcement of computer access laws way too far.

What American should have done was insist on a stake in the product. Award Wallet, for instance, has hundreds of thousands of airline elite customers in their database….. including the customers of American’s competitors. The smart move would be to market to those competitors’ customers, negotiated in exchange for access.

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American Airlines Won’t Let You Track Your AAdvantage Account With Award Wallet Anymore

by Gary Leff

Dec 17 2021

The best way to track and manage frequent flyer accounts for many years has been Award Wallet. You add your account information and they let yo know when your balance changes. They let you know when your flight plans change – from flight numbers and times to seats. They track airline fee credits,, free hotel nights, and suite upgrades. And they let you know if miles in a program are close to expiration.

American Airlines has told Award Wallet that they can no longer do this with AAdvantage accounts or American reservations. The position American Airlines is taking is going to make the lives of members and passengers harder, and it’s going to mean less engagement in the AAdvantage program.

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