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Taking Too Long to Post Points

airplane
Feb 23 2005

Chris Elliott writes in the New York Times that miles are taking longer than ever to post to frequent flyer accounts. That hasn’t been my experience, at least as a general rule. Airlines are getting better at tracking miles for flights. If a frequent flyer number is entered into a reservation in advance, it’s pretty much a certainty that the miles will post. Problems come in when airport agents load the numbers incorrectly, and at times when trying to credit miles to a partner airline’s program. Delta, flagged by the article as second-worst for posting miles, actually credits member accounts before their flights even lands. Delta’s technology in this area is unmatched. The real problem comes in with mileage earning partners. As the article observes, rental car companies are notorious for lags and gaps in…

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