Why U.S. Airlines Stopped Selling Flight Attendant Sex Appeal, While Asian Carriers Still Police Age, Weight, And Looks

“Coffee, tea or me.” Flight attendants used to be sex symbols. They were young, attractive, thin – and airlines required them to be unmarried and therefore ‘available’. That isn’t true anymore, and U.S. airlines aren’t allowed to hire for this even though many of their competitors around the world still do. Should they be allowed to compete with sex? I’d argue it’s not just illegal, it’s no longer needed either, and customers don’t actually demand it the way they once did.

National Airlines flight attendants used to invite passengers to “Fly Me.”

Braniff declared, “Even An Airline Hostess Should Look Like A Girl” and promoted flight attendants ‘stripping’ or changing uniforms for different stages of flight.

The airline business in the U.S. has changed significantly, but it hasn’t changed everywhere. Here’s why U.S. airlines don’t sell sex anymore, and part of it is the same reason they don’t serve food that’s nearly as good either.

The Three Forces That Ended Flight Attendant Sexualization In America

U.S. cabin crew standards are completely different than they were in the 1960s, and there are generally three factors that have driven this change.

  • Deregulation. The government set prices, and they were intentionally set high to ensure profits. The government sought to prevent ‘ruinous competition’ but since they weren’t allowed to compete on price, airlines competed on food, service, and providing their mostly male customers (whose businesses could afford the tickets) with an ‘experience.’

    1978 airline deregulation drove down price, changed how airlines competed, and also changed the mix of passengers so that male business travelers no longer dominated in the same way. (Related, in that earlier era United actually had flights that banned women.)

    Airlines used to compete by spending more on food, since they couldn’t lower price. Each ticket was profitable, so they needed to find a way to attract passengers. Another way to ‘attract’ passengers was young women as cabin crew.

  • 3 court cases – culminating in the famous Southwest “Love Airlines” case – interpreting civil rights law. Title VII of the Civil Rights Act of 1964 barred employment discrimination based on sex, and flight attendants used that to upend hiring and employment rules. A trio of cases were important here.

    1. Diaz v. Pan Am, 1971: Pan Am tried to justify hiring only women as flight attendants. The Fifth Circuit rejected the idea that being female was necessary to the job.

    2. Sprogis v. United, 1971: United’s no-marriage rule for stewardesses was struck down. The court said United had shown no rational connection between marital status and job performance, especially since male stewards were not subject to the same rule.

    3. Wilson v. Southwest, 1981: Since Southwest Airlines was based at Love Field in Dallas, they began promoting the ‘love’ theme. LUV is their ticker symbol. Their automated ticketing machines were called “Quickies.” Snacks were “Love Bites.” And flight attendants wore hot pants and gogo boots in a uniform designed by Juanice Muse, the wife of the airline’s first President.

      Southwest argued that female sex appeal was part of its brand. The court rejected that, holding that male applicants could perform the actual flight attendant and ticket agent functions and that sex appeal was not a lawful bona fide occupational qualification because the essence of the Southwest Airlines business was transportation not sexual allurement (a business that was explicitly sexual in nature could discriminate in this way).

      The EEOC then summarized the rule that female sex is not a bona fide occupational qualification for airline flight attendant jobs, and customer preference does not create a bona fide occupational qualification. The broader legal shift both reflected a cultural change, and helped to drive further change.

  • Unionization and seniority. Unions fought mandatory retirement, schedules are handed out based on seniority which means older flight attendants dominate, and as airlines went through multiple waves of struggle they would freeze hiring rather than growing and the average age of flight attendants went up.

Overt Sexualization Remains In Parts Of Asia, Especially Among Low Cost Carriers

Low labor costs in South Asia mean that a ‘sex sells’ approach is cheap, and is often used to replace premium products and service. (The costs work differently than they did in the United States.) Since these are ‘good jobs’ in societies where women may have more limited options, there’s a steady supply of young women available to take these roles.

SpiceJet has had age, height, weight and marital standards for new flight attendants. The carrier has also insisted on “[p]leasing personality with an unblemished complexion and good body language.”

Malaysian airline Malindo Air has required potential flight attendants to disrobe in their interviews.

The airline’s director of public relations said, “It is the right of the employer to request potential flight attendants to expose their chests to interviewers.” He also suggested that “most airlines do the same” because “cabin crew needed to be presentable.”

  • They were required to remove their tops (but may leave their bra on) “to see if applicants had visible marks” and if they do, where those marks are on the body. The airline’s uniform is “partially see-throughs” however it includes “a corset inside and if it is covered by the corset, it is okay.”

  • They also had to “bare their legs thigh-high” because female uniforms have long slits so “[w]e need to know if there are scars or any marks as you can see their legs when they walk.” But don’t worry,

    “The slit is also tailored in such a manner where it will enable flight attendants to move around easily, especially during an emergency.”

At AirAsia, is it really the meals they’re promoting as ‘hot’?

Low cost carrier VietJet was even more explicit. Founded by Vietnam’s first self-made female billionaire, they became known as ‘the bikini airline’.

China’s Hainan Airlines stopped letting female flight attendants fly if they hit 10% above the airline’s weight limit (“height (cm) minus 110 = standard weight (kg)”).

Air India required flight attendants they deemed overweight to lose 5 pounds per month and Malaysia Airlines fired a female flight attendant for being 1.5 pounds overweight for her height, based on the airline’s standards.

Premium Asian Carriers Remain More Subtle In Their Approach

Many Asian long haul carriers, especially flag carriers, remain invested in a premium image and choreographed service: the bow, the uniform, specified makeup and hairstyle, and even posture. This isn’t explicitly sexual but the idea of ‘Asian hospitality’ is graceful, feminine, attentive, elegant, and composed.

On those airlines, the flight attendant is still partly a hospitality symbol. At Singapore Airlines, each flight attendant spends one and a half days of their training on hair and makeup. They receive a grooming card that outlines the (limited) range of choices they have. There are 5 approved hairstyles, but each woman is told which ones she is allowed to use. There are specific colors for their makeup, and they may be given only one or — if they’re ‘more advanced’ or experienced in making themselves up — two they are allowed to use.

After the first day of training some women will spend up to 4 hours getting ready for class, to ensure they look perfect. The standards are new to them and they’re obviously trying to impress during training. I’m told that on average a woman may take an hour doing her hair and makeup for a flight.

The cabin crew aesthetic became part of national soft power and product differentiation at carriers like Singapore Airlines, Cathay Pacific, Thai, Korean Air, Asiana, EVA, and others. And consumers still associate “good service” with formality, youth, and deference.

Cathay Pacific eventually agreed to allow female flight attendants to wear pants after staff complained that short skirts made work harder and invited harassment. Korean Air has ended its high heel requirement and allows sneakers. So there’s change here, too.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. VFTW meets National Enquirer. Gary, we doin’ weekly aviation-themed updates on this topic? Carolina (June 5) was a nice ‘touch.’ How’s Cierra these days? (Been about a year since the last post on that one…)

  2. In this age of rampant passenger disruption, flight attendants are supposed to enforce safety rules. Seems to me airlines are better off hiring women rugby players.

  3. As usual, “civil rights” nonsense is the culprit. Everyone I know prefers flying international airlines because they still have these wonderful things called standards.

  4. In the US, there are still standards. If you are a male FA, you must look gay, even if you aren’t

  5. All old American men with a few bucks in their pocket like to be kowtowed to by pretty young women since they don’t get that at home. Although we should remember that the Asian airlines do not particularly aim at us.

  6. I’ve flown many of the major and mid-tier Asian discounters as well as Singapore Airlines quite a number of times in the last few years, even going back decades. Yes the flight attendents are generally youngish (not allways the case with the main lines like Singapore or EVA) and yes they are held to strict appearance policies. But of the airlines I have flown, most have demonstrably strict operational, service and hospitality requirements. And the flight crews aren’t just young women, many are men and they are also subject to the same high standards. The reality is these are the high expectations that are part of the Asian culture.

  7. @John Kelly — Former WH Chief of Staff? *salute*

    @jack the ladd — You’re sounding more like our ole pal, @Jack MeHoff… good friends with @Hugh P. Ness… @Mike Hunt, where you at?

    @derek — No, it’s safety first, then hotness. Get it right, sir!

  8. Enjoy your fat old bitter overpaid entitled hags. Wokeness is sadly slowly starting to be exported to Asia too, but thankfully we still have mostly hot young friendly FAs here. I can look forward to even a regional flight in economy, not dread it like in the US. They don’t need to sell and market sex, but your eyes don’t lie.

    Safety? Yeah right, 0.00001% of the time. Weight/attractiveness discrimination? Are ugly girls discriminated against in the modeling industry? Looks are part of being customer facing. Heavy FAs cost more to the airline in fuel burn. Grumpy unpleasant fat old Karens don’t do a good job representing the brand. Age discrimination? Seems like they are actually discriminating against younger workers who would be happy to be paid much less and have the opportunity to gain experience, but are being blocked by old union lifers.

  9. Enjoy the moral high ground, I prefer better standards than the ones I see in USA airlines

  10. The first video you show a flight attendant from Cebu Pacific a Philippines low cost airline. Cebu Pacific has chubby flight attendants.

    Also Cebu Pacific makes announcements on all their flights that it is not allowed to video flight attendants.

    The guy who record this video is a creep.

  11. I practiced Civil Rights law in New York some years ago. We had a case involving flight attendant appearance standards. One category was height/weight, which set the maximum weight an attendant could be for the attendant’s height. When the airline finally produced its figures, it was statistically shown that only 17% of women could meet the weight standard, while 81% of men could meet theirs.

    The standards had nothing to do with service or safety.

  12. I fly Asian airlines for my flights to Asia. The flight attendants actually help passengers lift their bags if necessary (being fit and younger helps with this.) The flight attendants come fairly quickly when I need water. The food is fairly good. The service is with a smile or at least a pleasant look on the face. Carry-on roller bags usually go in the overhead bins instead of the hold. The seats are often wider with greater pitch in coach. The prices are competitive in coach. Unless USA carriers fix these situations, I will fly Asian airlines and it doesn’t really depend on the flights attendants being eye candy.

  13. Didn’t Thailand have an airline featuring ladyboy flight attendants for those who appreciate such?

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