Passengers aboard the flight recounted moments of chaos and fear as some individuals, not secured by seatbelts, were propelled through the cabin, causing injuries and damage to the aircraft’s interior. Passenger Brian Jokat described the plane suddenly dropping without warning, likening the experience to a nosedive at the top of a rollercoaster before stabilizing again. Passengers hit the ceiling, with one individual suffering broken ribs after falling back down, among other reported injuries involving broken bones and head trauma.