American Airlines has a catering mess in London right now, so it’s loading two flights worth of meals in the U.S. and flying them over—then relying on that stock for the return trip. The result is bare-minimum service, with limited entrée choices and no ice cream up front, because there simply isn’t enough galley space to carry full catering both ways.
A Hyatt hotel is telling top-tier guests that the elite breakfast at its beachfront food truck is reserved exclusively for Jewish customers—sparking confusion, hilarious jokes, and comparisons to a Curb Your Enthusiasm episode.
The Southwest Airlines boarding experience has been the worst of all possible worlds since moving to assigned seating on January 27. Now flight attendants are being asked to shoulder the burden, and their union is putting the airline on blast.
After Southwest Airlines replaced open seating with assigned seats, wheelchair requests instantly plummeted, confirming long-suspected abuse of the boarding process. Plus, the abandoned Park Hyatt Los Angeles “ghost tower” might finally get new life, and Bilt launches a premium hotel program for luxury travelers.
A passenger desperately needed to use the lavatory during a delayed flight, but an angry flight attendant repeatedly blocked access—demanding his boarding pass as ransom. Now fired, the flight attendant is suing the airline.
U.S. and Israeli strikes have killed Iran’s Supreme Leader Ayatollah Ali Khamenei and several senior military figures, prompting Iran to retaliate aggressively with drone attacks hitting major civilian landmarks, including Dubai International Airport, the Burj Al Arab hotel, and Kuwait International Airport.
Delta Air Lines just committed to a huge expansion in Austin, exclusively revealed here for the first time—planning not one, but two new lounges, including a massive Sky Club and a separate premium Delta One lounge. Here’s what we uncovered about Delta’s ambitious plan at the airport.
Rakuten’s new 100% rebate on Surfshark lets you instantly acquire highly valuable Bilt or Amex points at just 1 cent each—here’s exactly how to take advantage today.
A Delta passenger fakes a heart attack to avoid arrest, Southwest faces backlash for charging extra and delivering dirty seats, and Rio Las Vegas downgrades breakfast for elite guests.
For one day only—March 1—Bilt Rewards is offering up to a 125% bonus when transferring points to Japan Airlines Mileage Bank. Here’s exactly how I’m leveraging this unprecedented deal to turn 285,000 points into four roundtrip business-class tickets to Japan.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
