A viral video from Kansas City International shows a Southwest gate confrontation escalating fast—until other passengers step in to separate people and escort the man away from the counter – weirdly dependent on bystanders instead of security.
A cascading delay into Los Angeles was about to keep travelers from reaching the funeral of the Sydney rabbi killed in the Bondi Beach attacks. United wouldn’t hold its flight—but American Airlines did something airlines almost never do: it moved gates to eliminate the terminal scramble, held its own Sydney departure, and then comped a new ticket entirely. What followed was a behind-the-scenes relay from cockpit to operations to the gate that turned an impossible connection into a just-in-time arrival for the funeral.
One creative flight attendant – on what looks like Spirit Airlines – found a way to make passengers help out cleaning the cabin, as captured in a viral video. This flight attendant made an announcement, leading passengers in a stretching exercise.
A passenger at Salt Lake City International ran onto the runway, climbed into the engine of a taxiing Delta A220, and died. Now his family is suing the city for $300,000—arguing the airport failed at multiple points, from monitoring emergency exits to communicating quickly enough with responders and pilots. But at what point does personal responsibility overwhelm systems failure?
Here’s why having a lot of authorized users, and why making mid-cycle payments to a card, can look like fraud. And behaviors undertaken by bad actors look suspicious when they’re legitimately undertaken by the rest of us.
Airlines pushed passengers into a bring-your-own-screen world—then cut back the built-in hardware that makes watching comfortable. With laptops barely usable in many seats, travelers are inventing their own ergonomics: seat pockets, airsickness bags, Ziplocs, even hats turned into phone mounts. Here are the best (and worst) DIY setups—and what they say about economy flying today.
News and notes from around the interweb: Latvians arrested in Texas in $14 million gift card fraud. If you ever wondered why the cards you buy and load somehow have no value when you go to use them…? The thieves would then take the items to another location and carefully remove the packaging almost surgically. “The card is removed, and then the material on the back that covers up the numbers to transfer anything or activate the card is then removed so that they can see it,” said Colby. “The numbers that are on the card are then programmed into another program that the criminals are using, which will now monitor that card.” From there, the cards are reassembled to appear new, without scratches, and placed back onto store shelves for someone to buy. ”As…
Starting January 7, British Airways will stop serving a full English-style hot breakfast on its shortest business class routes out of London. Club Europe passengers will get fruit, yogurt, and pastry instead—another cost-cut that chips away at the one thing European business class usually still does well: catering.
A Pilates instructor on a 12-hour flight from Paris raised both legs straight up the cabin wall just to get through 10-plus hours in economy — and TikTok turned her stretch into a referendum on coach etiquette. Here’s what really happened on board, what she says about the flight, and where the line is between a harmless long-haul survival hack and going too far in a cramped cabin.
An American Airlines passenger says he was physically shoved twice—once before boarding and again after taking his seat on AA4586 from JFK to Indianapolis. He claims an FAA inspector onboard urged the crew to remove the aggressive traveler, but that American instead kicked off the man who reported it, leaving him stranded overnight at JFK with an $829 hotel bill and later flagged as “disruptive.”
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
