The Southwest Airlines boarding experience has been the worst of all possible worlds since moving to assigned seating on January 27. Now flight attendants are being asked to shoulder the burden, and their union is putting the airline on blast.
After Southwest Airlines replaced open seating with assigned seats, wheelchair requests instantly plummeted, confirming long-suspected abuse of the boarding process. Plus, the abandoned Park Hyatt Los Angeles “ghost tower” might finally get new life, and Bilt launches a premium hotel program for luxury travelers.
A passenger desperately needed to use the lavatory during a delayed flight, but an angry flight attendant repeatedly blocked access—demanding his boarding pass as ransom. Now fired, the flight attendant is suing the airline.
U.S. and Israeli strikes have killed Iran’s Supreme Leader Ayatollah Ali Khamenei and several senior military figures, prompting Iran to retaliate aggressively with drone attacks hitting major civilian landmarks, including Dubai International Airport, the Burj Al Arab hotel, and Kuwait International Airport.
Delta Air Lines just committed to a huge expansion in Austin, exclusively revealed here for the first time—planning not one, but two new lounges, including a massive Sky Club and a separate premium Delta One lounge. Here’s what we uncovered about Delta’s ambitious plan at the airport.
Rakuten’s new 100% rebate on Surfshark lets you instantly acquire highly valuable Bilt or Amex points at just 1 cent each—here’s exactly how to take advantage today.
A Delta passenger fakes a heart attack to avoid arrest, Southwest faces backlash for charging extra and delivering dirty seats, and Rio Las Vegas downgrades breakfast for elite guests.
For one day only—March 1—Bilt Rewards is offering up to a 125% bonus when transferring points to Japan Airlines Mileage Bank. Here’s exactly how I’m leveraging this unprecedented deal to turn 285,000 points into four roundtrip business-class tickets to Japan.
A drone strike by Iran hit Kuwait International Airport on Sunday, injuring airport employees, forcing an immediate shutdown of Kuwaiti airspace, and marking a dangerous escalation in Iran’s retaliation for U.S.-Israeli attacks.
An American Airlines passenger—labeled a “Karen”—refused to put her seat upright for takeoff, arguing other passengers weren’t doing it either. After repeatedly defying the crew’s instructions, the captain returned to the gate and had her removed.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
