A sinkhole found during LaGuardia’s morning airfield inspection shut down Runway 4/22, leaving the airport to run all traffic on its only other runway. By Wednesday afternoon, LaGuardia was leading the world in cancellations, with about 20% of flights canceled amidst thunderstorms as crews worked to determine how quickly the runway could reopen.
Self-tagging a bag should mean the airline has removed the bottleneck. Instead, passengers can print their own tags in two minutes and still stand in line for an hour just to hand the bag to an employee — a completely unnecessary failure when automated bag drop already exists and some airlines do use it.
A Marriott guest used mobile check-in, arrived at the Fairfield Inn East Hartford, and found the hotel closed — with other would-be guests standing in the parking lot too. And Marriott’s Ultimate Reservation Guarantee does not apply when the hotel is not open, which is exactly when guests need it most.
Airlines say flight attendants are there primarily for safety, not service. But in an American Airlines teen death case, the Fifth Circuit Court of Appeals dismissed crew confusion and delay during a cardiac arrest on an international flight, saying what matters is whether the FAA-required defibrillator actually worked.
Global Airlines promised a luxury Airbus A380 revival across the Atlantic. Instead, its one used A380 is parked in storage, the airline still lacks the licenses needed to operate scheduled service, and now one of its most credible backers — OnlyFans co-founder Tom Stokely — has left the board.
Drug gangs are switching baggage tags onto drug-filled suitcases, leaving innocent passengers to get arrested for smuggling when the bags are intercepted. Plus: American’s “duct tape class,” Houston’s Centurion Lounge expansion, and calls to split FAA’s regulator and air traffic control roles.
Hyatt told members they could still book free nights before the new award prices kicked in. Then, as members rushed to use points before the deadline, Hyatt’s website and app started failing — turning a devaluation into a rug pull.
Philippine Airlines has long had some of the best award availability across the Pacific, but U.S. travelers had few practical ways to book it. Now Qatar Airways Privilege Club can book Philippine Airlines awards online, opening a new path from U.S. transfer points to Manila and beyond — with reasonable taxes, useful availability, and pricing that is good to know before you transfer.
Passengers reportedly got off a flight in Philadelphia still fighting, and the argument did not end at the jet bridge. New video near gate E8 shows the brawl spilling into the terminal, with one woman on the ground, another lunging over her, and bystanders rushing in after the fight dragged more people into the chaos.
Southwest used to give everyone free bags and open seating. Now those perks increasingly belong to elites — and Southwest is letting rival airline elites match into top status, then potentially do it again year after year.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
