Featured Articles

How The Welcome Gift Turned Off A New American Express Black Card Customer

Apr 16 2021

Marketing is all about knowing who your customers are, and figuring out how to find more people like that. It’s why it matters that marketing staff understand your customer base, and not just have models predicting the characteristics describing who the median customer is. Especially at the high-end, high-touch, send something… a little more personalized. Indeed, maybe a personalized welcome note to someone forking over $10,000 or more up front for a credit card?

Continue Reading »

American Airlines May Draft Flight Attendants To Return To Work

Apr 16 2021

After paying flight attendants not to work during the pandemic, thanks to government subsidies, American Airlines plans to fly more than 90% of the seats they flew domestically in the summer of 2019 this summer, and 80% of the seats they flew internationally.

American recalled all of their flight attendants from furlough to work these flights Even then that’s not enough.

Continue Reading »

Delta Now Enthusiastically Supports Government Subsidies, Industrial Policy

Apr 15 2021

Delta Air Lines has plenty of cash. They never furloughed any employees. Travel is recovering and they’re expecting to return to profitability this summer. They’re even making large bonus payments to management employees.

Against this backdrop, Hunter Keay from Wolfe Research asked Delta CEO Ed Bastian during the airline’s earnings call whether they would turn down ‘PSP3’ the third government airline bailout that will offer them about $3 billion in exchange for continuing to pay employees through September.

Continue Reading »

Delta Dunks On Southwest Airlines Devaluation, Says Not Considering Reducing Value Of SkyMiles

Apr 15 2021

Mary Schlangenstein who covers airlines for Bloomberg asked CEO Ed Bastian during Delta’s earnings call about Southwest’s no-notice 6.5% devaluation of Rapid Rewards points yesterday and whether they’d considering doing something similar.

Bastian offered SkyMiles as a contrast to Southwest, “we’re not considering that, and we’re very excited about the value [of the SkyMiles program].” Wait, wut?

Continue Reading »

Biggest Offer Ever For Chase Sapphire Preferred May Be Deal Of The Year

Apr 15 2021

Chase has the biggest-ever public offer for the Chase Sapphire Preferred® Card: earn 80,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. Plus earn up to $50 in statement credits towards grocery store purchases within your first year of account opening.

Last year Chase offered 80,000 points as an initial bonus offer and it was the biggest public offer they’ve ever had for the product since it first launched. Now they’ve brought back the 80,000 point offer – probably the best deal of the year on its own – and added a $50 statement credit as well.

Continue Reading »

The U.K.’s Airport Covid Screening May Be Spreading The Virus With 7 Hour Indoor Waits

Apr 15 2021

Wait times at London Heathrow immigration hit 7 hours on Monday and a passenger collapsed. An airport executive told U.K. parliament that “police were being called to deal with tensions that flare up as people queue for hours at a time.”

Manual U.K. Covid processing – checking of forms and tests and evidence of booked future tests – is taking so much time that it’s potentially increasing the spread of the virus.

Continue Reading »