A viral video shows Delta Air Lines requiring a carry on bag to be checked at the gate – promising that if the bag is damaged the airline is responsible for that. The bag comes back with scuff marks.
This highlights the difference between what an airline considers damage and mere everyday use. However the traveler is particularly put out by the scuff marks because this is a Louis Vuitton bag and that’s no longer pristine.
United’s MileagePlus program offers the most generous lifetime elite benefits. What United has gotten really good at in the past couple of years is recognizing lifetime achievement in the moment and making it special.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
American Express appears to be doing well with its Platinum card, having turned it into an Entertainment Book of coupons you pay for and then strive to get more value than its cost from. I have the card and do this successfully, but the mythology around the product is strange?
Award travel on Delta is now 17.6% higher for SkyMiles members who do not have an American Express co-brand. That’s because having a co-brand Delta Amex (Gold and higher) comes with ‘TakeOff 15’, a 15% discount on Delta award travel. Those without the card pay 17.6% more miles than those without it.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
FedEx freighter flight 1432 was cleared to land in Austin, while a Southwest Airlines Boeing 737, flight 708 to Cancun, was cleared to take off, using the same runway. The incident occurred around 6:40 a.m. on Saturday morning. Thankfully the FedEx plane pulled up and away, mere feet from landing on top of the passenger flight.
Interesting in U.S. law you cannot protect the recipe for wine. You can only have intellectual property in its packaging. If the wine tastes identical, then customers are really getting what they expected right? And it’s just the famous brand that isn’t making profit off of it.
If you look at once high quality brands that have been acquired and watered down their products… think Tumi in luggage, Dom Perignon in champagne (not every vintage should be released, and once wouldn’t have been!)… then the brand is actually what’s lying, communicating to consumers a quality that turns out not to be delivered.
There’s an urban legend that you can find cash tucked into the bible in your hotel room. And I’m here to say that I cannot tell you that this won’t happen. Some of you will want to check, at least leaf through the pages of the book in the nightstand!
Here’s the argument for why you’d expect this.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
