The airline is going to refresh its domestic cabins over several years, putting seat back TVs back in, which is great. That’ll pair well with the rest of their investments. But they can’t wait to address broken seats, power outlets, and ohter cabin issues – because those undermine the rest of the investments they’re making in things like lounges, food and coffee.
The ‘grassroots movement’ never bought Spirit out of bankruptcy. Now it is scrubbing its mailing list ahead of a retail fundraising campaign for a membership airline that would outsource the actual flying.
American Airlines pilots invoked a clause in their 2023 contract to begin bargaining on a new agreement nearly a year early. Base pay is already near the industry pattern; scheduling, profit sharing, contract execution and union politics will drive how negotiations progress.
The Grand Hyatt DFW remains one of the best airport hotels in the country: physically connected to Terminal D, recently renovated, well soundproofed, and still excellent for runway views. It is expensive in cash and points, but when the price is not outrageous, the convenience, large rooms, Globalist treatment, and direct terminal access make it the DFW hotel to beat.
United Airlines is moving forward with a $21 million, two-story Seattle lounge in the former American Express Centurion Lounge space, at an all-in cost exceeding $2,900 per square foot. The 7,181-square-foot club will include a full kitchen, family rooms and mezzanine views when it opens in December 2027—or more likely 2028.
rare photo of American Airlines CEO Robert Isom at a gate points to the work still required: persuading 130,000 employees to deliver the premium airline the company is finally building.
A Marriott Platinum member says severe weather diverted her flight and the AC Hotel Kansas City Plaza canceled her prepaid four-night stay and kept $596.76, while an identical amount later appeared pending. When she asked for a receipt, the front desk told her to “get the f— out”—but a hotel bartender says the viral clip omits repeated confrontations.
American Airlines downgraded a family from business class to make room for deadheading pilots, choosing them because their tickets were booked with miles. The $600 voucher offered doesn’t replace the mileage refund required after an involuntary downgrade.
View From The Wing has obtained the first video inside American Airlines’ completed Boeing 777-300ER retrofit, showing its enormous 70-seat business-class cabin installed. The first aircraft, N718AN, is back in Dallas ahead of an expected early-September commercial debut.
A woman used her own miles and money to move herself and her husband from Delta Comfort+ to lie-flat Delta One on a 10-hour family flight. Her mother-in-law said first class wasn’t for “kids”—and wanted to know who would help with the baby left in back.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
