Ten years after American Airlines introduced uniforms blamed for rashes and reactions, employees are still fighting in court—but judges remain skeptical, dismissing expert testimony as speculation rather than science.
Guests at a Ritz-Carlton property were warned about Legionnaires’ disease contamination—but shockingly, the luxury hotel provided no offer of refunds or relocation assistance, leaving customers expecting to either risk their health or absorb the loss.
Hyatt Chairman Tom Pritzker resigns following Epstein emails, plus United’s lifetime elite status recognition, United blocks American in Brazi, and free movie tickets for Visa Infinite cardmembers.
A LATAM Boeing 777 reached a frightening 178 miles per hour, nose gear already lifting off the runway—then pilots suddenly slammed on the brakes, leaving tires shredded and brakes glowing red-hot. Here’s the dramatic video, and why the crew made the risky decision to abort takeoff.
Spirit Airlines is already facing bankruptcy, massive route cuts, and fleeing employees. Now, they’re losing one of their credit card partners, further deepening their financial crisis. While the airline industry relies heavily on lucrative card deals, this latest blow underscores just how precarious Spirit’s position has become.
American Airlines flight attendants were forced to use emergency flashlights to serve meals on a transatlantic flight from London to Los Angeles after the airline dispatched the aircraft without functioning galley lights. Crew faced challenging conditions preparing food and drinks in near darkness. “They just sent the plane anyway.”
A British Airways passenger who admitted she struggles to open small water bottles asked a flight attendant for help — and was met with a dismissive, mocking response of “It’s not that hard.” Her awkward encounter has sparked viral debate over service, entitlement, and what passengers should reasonably expect from airline crew.
Southwest Airlines rushed into selling seat assignments, but passengers have discovered they’re paying extra for window seats that don’t actually have windows. Now the airline could face costly legal consequences. Plus, unaffordable Hawaii, the end of hotel breakfast and Amex clampng down.
A British man went on a destructive rampage at Hong Kong airport, toppling and smashing 10 self-service kiosks with a metal pole. Now arrested, he faces serious prison time—not just for the damage, but unexpectedly, for illegally possessing Viagra.
A woman recently went viral after TSA scolded her at an airport checkpoint for wearing an “inappropriate” hoodie—but the real problem was that she had nothing on underneath. TSA rarely enforces dress codes directly, but bulky clothing like hoodies typically must be removed for security screening, leading to an awkward and confusing encounter.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
