Featured Articles

Marriott Won’t Even Tell Members When In March They’ll Devalue Points

outside marriott hotel
Jan 20 2022

Marriott is eliminating award charts, but they won’t tell us exactly when. So it’s a secret devaluation.

They say it’s coming sometime in March. That’s consistent with the original announcement that award charts would cease in March 2022. Some people have assumed this would mean March 1, 2022. And that’s possible, however a Marriott spokesperson tells me “we haven’t announced the date yet.”

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American Airlines Introduces New Flagship Business Plus Instead Of First Class, What Does It Mean?

Jan 20 2022

Could this be the end of first class on international routes and premium cross country flights on American Airlines? Or the introduction of a really stepped up business class, or both?

Wednesday evening American was marketing cross country flights on its premium Airbus A321T aircraft as offering “Flagship Business” and “Flagship Business Plus,” the latter instead of first class,. Indeed, the column heading where ‘First’ used to be was replaced with ‘Premier’ at aa.com. And now the change has been rolled back.

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American Airlines And The Points Guy Are Suing Each Other

american plane
Jan 19 2022

American Airlines has been clamping down on websites that work with AAdvantage member data for their customers. They made Award Wallet stop tracking member accounts and they sent a cease and desist letter to Red Ventures, which owns The Points Guy, over its TPG app which – among other things – lets customers track their frequent flyer program balances.

American sought to stop the practice, and so Red Ventures first sued American Airlines seeking declaratory relief. And now American Airlines and its loyalty subsidiary have countersued in the Northern District of Texas.

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IHG Rewards Senior VP Loyalty Explains Big Program Changes Coming, Starting With New Elite Level

Jan 19 2022

There have been several stories reporting one piece of change that’s happening at IHG Rewards – the introduction of a new mid-tier level, a change in the name of their top tier, and new qualification requirements for status.

I spoke with Heather Balsley this morning. She’s Senior Vice President of Global Loyalty and Partnerships at IHG Hotels & Resorts. And she shared some other pieces of what’s changing now, and what’s coming in the next few months where the focus will be on elite benefits, the area where she seemed to agree IHG has historically had the biggest opportunities for improvement.

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