Customers are Won and Lost One at a Time

delta plane
Sep 16 2019

You’d think that an airline like Delta has so many customers, how can a single interaction with one of them matter for the bottom line?

But you have to remember that Delta has over 80,000 employees. Not every one of them interfaces with customers, although most things that nearly every one of them does has an effect on customers. And employees are in contact throughout their days, each and every hour they’re at work, in some cases as many as 250 days a year.

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New 10 Best Rewards Cards from Chase and How to Get Them

visa and mastercard cards spread out
Sep 16 2019

I frequently offer appraisals of the very best cards, and the very best signup bonuses, but in doing so only offer one or two cards per bank. That means I don’t get down further — what card should you get next, or if you aren’t going to get the one I prefer for whatever reason?

And the ‘best’ Chase cards have changed over the past several months since I last looked at their new products and limited-time signup bonuses. Your strategy for each is influenced by ‘5/24’ and what that means for getting approved for new accounts.

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One Passenger Shared How Bad American Airlines Service in International First Class Has Become

Sep 16 2019

When American Airlines CEO Doug Parker famously said his airline would never lose money again, he also said it’s difficult to offer a better product than competitors, because competitors will match the product. As a result it’s the company’s culture and employees that will give them an advantage. It seems like he has work to do.

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My Want List: The Chase Cards I’m Prioritizing Next

skyscrapers in city
Sep 15 2019

I’ve been trying really hard to get myself under “5/24” so that I can apply for new cards from Chase. The new rewards cards I’ve been getting recently have been small business cards like the CitiBusiness® / AAdvantage® Platinum Select® World Mastercard® that don’t report on personal credit, and therefore don’t increase the number of new cards I’m shown to have in the last 24 months.

By being under 5/24 I can prioritize Chase cards until I’m back over 5/24 and continue to get small business cards.

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New Capital One 33.3% Bonus Transferring Miles to Qantas

syndeyhouse
Sep 15 2019

Capital One® Venture® Rewards Credit Card and Capital One® Spark® Miles for Business cardholders gained the ability to transfer to airline frequent flyer miles late last year. Now they’re launching their 5th transfer bonus of the year: a one-third (33.3%) bonus on transfers to Qantas.

Qantas is useful for inexpensive short distance awards on oneworld airlines, and for redemptions on partners like El Al and Emirates – and they don’t charge miles or a fare for infant travel on awards.

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