American’s new Chief Customer Officer Heather Garboden offhandedly mentions that “we’ve seen a 10% reduction in gate checked bags just within the first few weeks” of the carrier’s new boarding process.
If they’ve made changes to consciously drive down the number of bags they’re gate checking, that’s actually a huge win for customers and they should be shouting it from the rooftops! I just can’t figure out why they’re seeing this result.
People steal baggage tags off of luggage at baggage claim, and report those bags missing for compensation from the airline.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Crittenden burst into expletives, approached the agent while the inbound aircraft was deplaning, and swung a punch, knocking him unconscious and causing head and shoulder contusions. The agent required follow‑up dental care.
Twenty percent of Delta Air Lines airfares will be priced by AI by the end of the year, working to figure out how much each individual customer is willing to pay them.
Bilt Rewards confirmed their new valuation of over $10 billion – specifically $10.75 billion – based on a $250 million fundraising round meant to fuel expansion beyond apartment rent and into homeownership.
And they also shared big news: that they will be leaving Wells Fargo for Cardless.
Delta’s latest earnings discussion revealed a major shift in attitude and planning around bringing back upgrades, slashing premium cabin perks that come from buying business class, and promising to eliminate Sky Club overcrowding within the next 18-24 months. There was a lot more packed into this earnigns call than there usually is!
The problem is that American Airlines has high costs, but an average product. Customers choose them on schedule and price, not because they’ll go out of their way to do so – the argument Delta makes about their business.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A social media influencer is getting a lot of attention for her advice to steal food from airline lounges to save money and eat well when you travel, declaring “If you’re not taking takeout or to go containers with you to the airport lounges, you’re getting ripped off.”
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
