Remember to Garden Your Reservations After You Book Them

garden
Nov 28 2021

I find it’s worth checking a booking right after you make it to make sure everything was done correctly — are traveler names accurate? Can you assign seats? Does a partner airline see the booking and does it appear ready for travel? If the reservation is for some time in the future, scroll through your reservations at least once a month. Do it again a few days in advance of travel, too.

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How to Think About Coffee Inflight, in Hotels, and Around the World

Nov 28 2021

My morning routine is simple. It starts with coffee, and eases into work. That’s true whether I’m at home or on the road. I’m drinking a little less coffee than I used to. For years I joked that you could run my blood through a still once a week to filter out caffeine byproducts, and use that to run a local taxi fleet’s alternative fuels experiment.

Coffee plays an important role in travel – from the airport to the plane, and from the hotel to the city around it.

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Sometimes Hotels Play Games With Inventory, Here’s How To Call Them On It

Nov 27 2021

A reader reached out to me about the Park Hyatt St. Kitts. The hotel appeared to be selling standard suites for the week between Christmas and New Year’s. As a Globalist (top tier elite) he wanted to book a room and confirm a suite.

However he reported that the hotel responded to Hyatt, when they tried to confirm the suite, that the suites weren’t actually available and that the inventory was a glitch.

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Which Major Hotel Program Is Best?

Park Hyatt New York Proves Why Hotel Loyalty Makes Sense
Nov 27 2021

There are two elements to loyalty marketing: recognition and reward. The former is the elite program, how you treat your best customers. The latter is rebate for their spend.

We can make some overall claims about best that will not apply to every member, every time, with their own subjective preferences. We can do this by looking at the overall earn-and-burn program, and by comparing the major elite benefits each program offers.

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Airlines Ban Passengers For Bad Behavior That Takes Place On Other Carriers

Nov 27 2021

In September Delta Air Lines proposed that passengers banned from any airline over mask violations should be banned from all airlines. Of course each airline has its own standard for adding passengers to such a list.

And that’s something American Airlines CEO Doug Parker pointed out in response to an employee question this past week at an internal Crew News session with executives, a recording of which was reviewed by View From The Wing. Yet where there’s egregious behavior that becomes public, airlines will ban a passenger even when their actions took place on another airline.

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