The goal of any pricing strategy is to grow net revenue. That could mean charging a customer more. But it’s too easy to avoid higher AI fares. The real win is that AI can help airlines offer more low fares to more people without cannibalizing high fare revenue.
‘We’ll Cover Your Hotel’ American Airlines Told Her After Cancelling Her Flight—Now They Refuse To Pay
When Alyssa Gallagher found herself stranded by American Airlines – and the airline blamed weather – she should have been on her own. She could have slept in the terminal, or come out of pocket for a hotel room. However American itself told her she’d be “eligible for hotel accommodations.”
Amex Copies Capital One With New ‘Sidecar By Centurion’ Lounges—90-Minute Stays, Speakeasy Vibe, And Quick Service Food
American Express is launching a new lounge concept, in airports where they already have Centurion lounges. It will be branded “Sidecar by Centurion Lounge.”
‘Disgusting’ Marriott Renaissance Bed Photo Goes Viral—Is This What ‘Brand Standards’ Means Now? [Roundup]
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Amex Tripled Seattle’s Centurion Lounge Space Two Years Ago To Fix Crowding—It’s Still Full, But At Least The Coffee Improved
I had been to the old Seattle American Express Centurion lounge several times, but hadn’t been to the new expanded one since it opened two years ago. Located in the airport’s Central Terminal mezzanine above the food court, they went from having just 4,500 square feet to about 14,000 square feet – a legitimately large lounge.
Starting Today, Marriott’s AI Takes Control Of Room Upgrades—Forget Charm, Algorithm Decides If You Deserve A Suite
Marriott revealed several weeks ago that they were turning elite member upgrades over to artificial intelligence. This was designed to reduce the time hotels spend on the task, to save salary costs.
Sapphire Reserve New $795 Overhaul: 100K Points & $500 Travel Credit Offer, Up To 8× Earn—The Definitive Verdict On Value
The relaunched Chase Sapphire Reserve is now available. Those applying today get the new card value proposition right away. Here’s what I really think about the new card – as a standalone proposition, and about the changes for current Sapphire cardmembers. Should you get the card? Should you keep it?
Delta Passenger Stretches Legs Across The Best Seat On The Plane—Flight Attendant’s Response Was Perfect
A Delta Air Lines passenger stretched out in their seat in the most surprising and intrusive way possible.
Senator Blumenthal Blasts United-JetBlue Partnership—Conveniently Forgetting He’s Helping Airlines Get Away With High Fees
I don’t love the United-JetBlue deal as a consumer. The American partnership created a third viable competitor to Delta and United in New York. It gave real elite benefits. This does not. However it’s just not an antitrust problem.
American Airlines ‘Not Real’ Plane Lady Now Flies Private [Roundup]
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.