Bilt Rewards has opened a cafe on the ground floor of their headquarters. It offers really good coffee and pastries. But this is more of a to go place, there’s no space for lounging, and they don’t have staff to talk to you about their program or credit card. So I’m not sure what the value proposition is?
Southwest Airlines Reveals New Card Perks With Assigned Seats, Extra Legroom And Upcoming Boarding Changes
Southwest Airlines is trying to tailor their product to get customers to spend more. They’re going to introduce assigned seats and extra legroom seats. You’ll no longer pick your own seat when you board. This means changes to their credit cards. At competitor airlines, cards usually come with boarding benefits. Southwest’s premium card offers a statement credit for buying earlier boarding, which gets you a better seat assignment. They’ve talked about card benefits needing to evolve with the way they’re changing the airline, but haven’t talked specifics. I haven’t seen much notice of this, but Southwest Airlines has posted how their credit card customers will be treated under new assigned seating and premium seating that the carrier plans to roll out. All Rapid Rewards Credit Cards will include new complimentary seating and boarding benefits, as…
Amex Centurion Lounge Received One Of Five Worst Health Scores In All Of Charlotte
Most of the time, I wonder what the lines to get into Centurion lounges do to brand affinity – someone gets the card and they finally go to use their benefit and it isn’t a premium experience. Failing health inspections seems worse?
Miami Airport’s $50M Clean-Up Scandal: Company Responsible Spills Tea [Roundup]
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Trapped In Rural Canada: How United Airlines Newark – Dublin Passengers Were Left Stranded For Days Following Medical Diversion
United Airlines flight 23 from Newark to Dublin diverted to St. Johns, Newfoundland with a medical emergency on Thursday. Passengers are still stuck there days later, with little hope in sight and no plan to fly out today.
Inside The American Airlines Premium Pivot: Deep Dive Into The Challenges Ahead And Blueprint For Success
For years I’ve written that American Airlines has high costs, and can’t win with a strategy of aping Spirit and Frontier (despite that having been Isom’s focus while President of the airline). Over the past three years they’ve been focused primarily on costs when they largely have a revenue problem. They need to earn a revenue premium because saving an incremental $100 million through purchasing efficiencies and product cuts doesn’t move the needle, and can be more than offset in revenue losses.
They seem to be realizing this.
JetBlue Or Breeze: Southwest Airlines Acquisition Speculation Fueled By Flight Attendant Union Leader After Executive Board Meeting
Southwest Airlines flight attendants union board member Chris Click just came out of an executive board meeting and took to social media, fueling speculation that the carrier could be close to announcing a deal to acquire another airline.
Alaska Airlines Begins Rolling Out Multi-Partner Award Tickets
When Alaska rolled out a new distance-based award chart that covered all of their partners and all regions of the world, they said they would introduce the ability to combine different partner airlines on a single award ticket redemption. That’s something they had teased since joining oneworld and again promised for this winter.
American Airlines Philadelphia Admirals Club: Following Failed Health Inspection, Wildlife Sightings Fuel ‘Filthadelphia’ Concerns [Roundup]
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
New AAdvantage Chief Named—Will American Airlines Flyers Get The Upgrades And Awards They’ve Earned?
Fresh on the heels of naming a new Chief Customer Officer, American Airlines has named a new head of the AAdvantage frequent flyer program. Scott Long moves over from investor relations to become Senior Vice President of AAdvantage.