Will the Real Scott Kirby Please Stand Up?

united plane
Sep 13 2019

United Airlines President Scott Kirby spoke yesterday at the Morgan Stanley 7th Annual Laguna Conference. There probably no one in the industry that’s been more ‘by the numbers’ than Kirby, and in my view no one that’s been more an enemy of customer experience. I’ve often called him a destroyer of airlines.

Yet he told the gathering that “more and more” United has to be “competing on quality instead of just schedule and price.”

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The Business Travel Culture That Is France

Sep 12 2019

A French business traveler died while having sex on a business trip. Although the man’s employer argued that he wasn’t “carrying out professional duties” when he had the cardiac arrest in the woman’s hotel room, under French law “an employer is responsible for any accident occurring during a business trip.”

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15 Things I Love About the Southwest Performance Card

plane-rewards-card
Sep 12 2019

Chase has a brand new premium Southwest Airlines business card. It’s a great card in its own right but they’ve launched it with an enormous initial bonus offer to generate attention and it’s worth getting the card if you can. I genuinely don’t expect they’ll keep this offer around.

In fact this is the card I want most right now, because it makes earning a companion pass a gimme and I’d be able to travel with my wife and daughter (less than one year old) for just the cost of a single ticket — and the points from the card go a long way to a bunch of those tickets, especially when I then top off with Chase Ultimate Rewards points which’ll essentially become doubled in value.

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