About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Hertz Should Stop Filing False Police Reports Against Customers

hertz rental car desk
Jun 12 2021

From reviewing cases reported on in media, and the cases I’ve heard about from readers, it appears that there’s an issue when customers change vehicles or extend rentals but the changes don’t get reflected properly in Hertz’s systems.

One customer was held in jail for 40 days over a rental that occurred eight years earlier Another reported renting a car that Hertz had already reported stolen. It clearly wasn’t stolen because they had it in their possession and rented it.

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Passengers Take Down Man Who Tried To Open Aircraft Door, While Delta Flight Diverts

Jun 12 2021

Delta Air Lines flight 1730 from Los Angeles to Atlanta diverted to Oklahoma City in the wee hours of Saturday morning after a passenger on board is reported to have tried to open the aircraft’s forward boarding door.

Passengers report that the individual made an announcement that everyone “needed to be close to [their] oxygen masks.” The crew “called all the ‘strong men’ to the front of the plane to restrain” the man.

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