Emirates is adding a fourth flight between Dubai and Singapore, and the aircraft will continue on from Singapore to Phnom Penh, Cambodia and back to Singapore beginning May 1.
The Washington Metropolitan Airports Authority is saying both will open in the second quarter of this year.
When Chase and Southwest offered a companion pass as part of their co-brand card initial bonus it was restricted to California residents. Many people not living in California were jealous, but it was still a good sign.
The Companion Pass is a powerful marketing tool, and Southwest saw it that way. That reduced the usual concern that an offer which is ‘too good’ won’t last. Indeed, it’s become even more broadly available (for a limited time).
It was only last month that Southwest Airlines pilots approved a new contract. Late last summer American and United got pilot deals done. It may have been just in time for record-breaking pay, as demand for pilots could be cooling.
To mark 10 years of British Airways service to Austin, BA will be serving barbecue in business class and premium economy out of the Central Texas city in March and giving barbecue sauce bottles from world famous Franklin Barbecue to business class passengers. These bottles will be labeled BA-B-Q.
Starting this Friday, March 1 you must be an AAdvantage member to take advantage of free standby. So that’s a new restriction on standby, though of course people can join the program at the airport.
What wasn’t previously announced, though, but American is now telling customers is that they won’t be able to get added to the standby list by a customer service agent or gate agent. Standby requests will be self-serve only.
I find I get the most value out of the Hyatt program, but I have Hilton status thanks to American Express. Having some status with a large chain like Hilton makes sense and the card is a good way to get that.
Soon customer service agents will be displaced en masse by chatbots, but not the kind you’re used to. AI-powered customer service agents will handle the bulk of requests.
Some businesses, including airlines, will promote human customer service as a premium experience (although eventually, perhaps, AI will be better – but at least initially this will be seen as a premium). And perhaps we’ll see airlines offering live human telephone service as an elite benefit.
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