A 71 year old deaf Florida woman was connecting in Austin enroute to Florida. She was a nervous flyer traveling alone for the first time in her life. Her hearing aid wasn’t working well, and wound up spending 3 days in jail and having her arm broken by police after she was unable to hear instructions from a gate agent – and asked twice to get on an earlier flight.
DFW airport’s access road has a toll and driving through in under 8 minutes costs $6. They don’t want people cutting through the airport,
Boston studied it a few years ago in exchange for environmental groups dropping objections to building more parking. One push for the fees is anti-car. And, of course, revenue-raising.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
It’s especially galling to see United Airlines selling the option to receive a refund when they cancel a flight during the booking process on their website. A customer is entitled to a refund when United cancels their flight for any reason however United makes it appear that this is not the case when a flight is cancelled due to weather, unless the customer pays extra.
Early in the pandemic there was concern about people entering hotel rooms. If you were traveling you either weren’t concerned about Covid-19, or you wanted to isolate yourself as much as possible from others.
Hotels stick with the line that guests want choice in whether or not to have daily servicing of their room, so they ask guests to request it if they want it.
Video shows her threatening assault at another passenger, as well as a woman who was trying to de-escalate things. It’s not clear though what triggered the incident.
When she told she was being arrested she resisted – scratching and hitting officers – and was eventually carried off the aircraft anyway. She dug her fingernails into one police officer’s arm. She kicked and “nearly” knocked an officer down a flight of stairs as police tried to put her in leg restraints.
A man has filed a lawsuit in US District Court for the Eastern District of New York on Monday against Israeli airline El Al because, he says, he was injured after getting stuck in one of their business class seats on a flight from Tel Aviv to New York JFK in October.
A flight attendant “had to pull him free” from the seat, and this is the airline’s fault because cabin crew had “failed to explain to him how the seat operates.”
This summer Expedia is launching a new rewards program that will apply across all 21 of their brands. Historically some have offered better rewards, like Orbitz and Hotels.com, while others have offered consistently devalued rewards such as Expedia directly, and some haven’t offered rewards at all – like Vrbo. That’s changing. You’ll be able to go earn points buying airline tickets and spend them on homesharing.
The Transportation Security Administration has an almost ‘through the looking glass’ way of describing what they do and do not permit, going so far as to redefine physics to their liking.
American Airlines is cracking down on flight attendants who aren’t wearing their uniforms correctly, or who violate the carrier’s appearance standards. A message went out from a flight service manager to flight attendants earlier this week. It announces a goal of 100% uniform compliance, and warns that flight service managers will be in airports conducting checks and to write up crew.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
