About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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10 Insights Into American Airlines Strategy From Leaked Recording

american airlines planes
Apr 19 2021

Last week American Airlines held ‘Crew News’ conversations between executives and its pilot and flight attendant groups. They featured both introductory remarks by Chairman and CEO Doug Parker, along with questions by front line employees answered by Parker and members of management brought in as subject matter experts. A recording of these meetings was shared with View From The Wing.

Here are 10 insights from these discussions regarding American Airlines strategy.

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American Airlines CEO Tells Employees That Republican Voting Laws Target People Of Color

Apr 19 2021

At an American Airlines employee meeting last week, a pilot asked CEO Doug Parker why the company needed to interject itself into political issues – like state election law – to please people in media and on twitter. After all, customers fly American to get from point A to point B, not for its position on voting rules, so why upset people on the other side?

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Big Capital One Improvements To Miles Transfer And New Airport Lounges Opening

Apr 19 2021

Capital One has done more than any other issuer, I think, to improve the benefits across several cards but most especially the Venture card which has a 100,000 mile initial bonus offer right now. On top of other new benefits, Capital One introduced transfer of its miles to several airline programs at the end of 2018.

Now Capital One has introduced new airline transfer partners and improved the rate that miles transfer to some of those programs, and provided new details on its forthcoming network of airline lounges and new travel booking portal.

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Singapore Airlines Brings Back First Class Service Starting In June

Apr 19 2021

There’s a future for international first class, and it’s sooner than many had thought. Singapore Airlines had zeroed out first class from sale through March 2022, but now they’re bringing it back in June.

Singapore Airlines had stopped selling first class last year because it wasn’t clear which routes would see a plane that offers a Suites or First Class cabin again, and when.

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Deal: 3M N95 Masks Just 79 Cents Apiece, Shipped

Apr 18 2021

Early in the pandemic you might pay $7 or even $10 per N95 mask, and there’s been a tremendous amount of fraud and scammy masks (especially scammy KN95 masks, made in China ostensibly to the Chinese standard) and KF94 South Korean masks that strangely have all Chinese language writing on the packaging.

But the truth is that masks just aren’t that hard to come by anymore.

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