About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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T-Mobile Tracks And Sells Which Of Their Subscribers Are Business Travelers

Jul 03 2022

I wouldn’t mind being targeted as a business traveler, the ads might be relevant and advertisers know I’m likely a good customer. (Well, maybe I’m not..) Airlines could target offers to heavy travel app users and a more granular version would let United make offers to heavy users of the American Airlines app, Marriott to make offers to users of the Hilton app, and this could be the future of status match.

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For Airline Pilots, The Struggle Is Real

Jul 03 2022

Listen to pilots talk publicly, posturing in contract negotiations, it’s a grueling career that no one should want. Privately, though, many realize that being entrusted with $100 million machines and flying them around for a living is a pretty great gig. Many also build side businesses in their time off (insurance is a common one).

Picketing by pilots is a bad look, though. Pilots do not realize how they come across. They simply aren’t successful marketing themselves as the exploited worker class.

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Great Business Class Award Availability To Europe, Starting At Just 53,000 Points Roundtrip

stock airline bed
Jul 03 2022

There’s one place to look if you want to use American AAdvantage, Alaska Airlines Mileage Plan, or British Airways Executive Club points to Europe. (If you’re using miles from Cathay Pacific’s Asia Miles, you’ll actually pay lower fuel surcharges for those British Airways awards.) That place is Iberia which is very good about releasing two business class award seats from 6 U.S. cities when booking six months or more in advance.

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What Delta’s New ‘Parallel Reality’ Departures Board Is Really Like

Jul 02 2022

One hundred people at a time can see personalized flight information – addressed to them – on the same flight information board. That’s Delta’s first ‘parallel reality’ monitor in Detroit in partnership with Misapplied Sciences, first teased at the Computer Electronics Show in 2020 but with rollout delayed to this past week by the pandemic.

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American Airlines May Have Further Sabotaged Their Operation With One Scheduling Mistake

cockpit with pilot
Jul 02 2022

Summer travel is peak travel. American Airlines knew it had a problem without very much margin in pilots this month so they turned off the ability for some of their pilots to trade trips even when they had someone ready to take their place.

At least that’s what they meant to do. They updated the trip trade system making it possible for pilots to drop all of their trips.

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Secretary Pete Buttigieg Estimates The Value Of Miles, Strands Himself Mid-Trip

Jul 02 2022

Secretary Pete Buttigieg says he was taking a connecting flight Friday evening and the airline (which he doesn’t name) cancelled his connection, so he insisted on refunding the segment. If things happened the way he describes, he stranded himself mid-trip in a city that wasn’t his destination, and he doesn’t ell us how he wound up making it the rest of the journey.

Along the way he offers commentary on the value of frequent flyer miles, which he estimates are worth ‘between 1 and 1.5 cents apiece’ (he’s right!) and settles on a value of 1.2 cents for the particular miles he was offered.

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