About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Delta Air Lines Flight Attendant Fired For Calling Out A Troll On Social Media

Nov 27 2020

Kiersten Bak, who was just hired as a flight attendant by Delta in March, was fired last month for posts she made on her Facebook account. She “called out a man who had been trolling her” and her comments were reported to her employer, which was identified based on a profile picture she used in her uniform.

She was questioned about a photo with her top sweater buttons unbottoned and, she says, asked whether she’s racist against white men, before being terminated for violating the airline’s social media policy.

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The Only Strategy You Need To Win Black Friday

stock shopping cart photo
Nov 27 2020

You need to stay disciplined. Do not buy things simply because they are a ‘good deal’ relative to their usual price. You wouldn’t have paid that price anyway, so you aren’t saving money compared to that price if you make a purchase. You know how I know you wouldn’t have paid that price? The very fact that you didn’t buy it already.

There may be things you have in your purchase path already. Those are the things to consider buying on Black Friday.

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Alaska Airlines Offers 5000 Bonus Miles To New Members

alaska airlines plane
Nov 27 2020

Airlines are looking for new frequent flyer members and are willing to front bonus miles to get them. Traditional frequent flyers aren’t traveling so much now, and flights have a lower proportion of members than airlines are used to. They need a marketing relationship with the people who are flying, in order to encourage them to fly more and take their credit cards.

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132,000 Miles And Star Alliance Gold Status For $855

Nov 26 2020

Star Alliance member TAP Air Portugal sells monthly mileage packages. For Black Friday (until November 30, 2020 in Lisbon) they’re offering more miles than usual at signup, more miles per month, and elite status as a signup promotion. The offer lets you buy miles at just over half a cent apiece and have access to United Clubs when flying United domestically.

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Why Delta’s Operation Is Melting Down Over Thanksgiving

Nov 26 2020

Delta Air Lines, which has developed a reputation for extreme reliability, has faced a Thanskgiving operational meltdown cancelling a more flights over the holiday weekend than they typically cancel in a year. So far on Thanksgiving day Delta has cancelled 259 flights, or 18% of its schedule. By comparison, American Airlines has cancelled 5 flights and United has cancelled 7.

What’s going on at Delta? Delta’s meltdown seems to be a combination of poor operational management, and failing to use the tools available to them which would incur costs.

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