About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

More articles by Gary Leff »

These 5 Words Should Be On Every Room Service Menu

Jan 19 2020

If you order room service, food is brought to your room, that’s a service. Room service generally has a service charge. Great problem solved! Or is it? You’re asked to sign for the meal, and there’s usually a line to add a tip. Does the service charge have you covered, or is the hotel pocketing that and you’re expected to tip again?

Continue Reading »

New Details About The American Airlines Renovation Of New York JFK Terminal 8

outside airport
Jan 19 2020

I read through the 112 page Department of Transportation approval for renovations at New York JFK terminal 8, which will facilitate the British Airways co-location with American, and learned several interesting things about the project.

The most significant new information I gleaned from the document is that American and British Airways will operate a shared lounge and that there will be a dedicated premium passenger path directly to the lounge. I don’t think I had realized though that the total number of gates in the terminal would actually decrease with this work to accommodate more widebodies.

Continue Reading »

The J.W. Marriott Phuket Wants Out Of Bonvoy, And They’re Suing

Jan 18 2020

The J.W. Marriott Phuket, whose ownership group also has the St. Regis Bangkok, believes that Marriott is mismanaging their resort property. The hotel failed to reach budgeted goals between 2013 and 2018 and there hasn’t been a budget agreed to since. They’re doing less revenue today than they were in 2013.

They want out of the Bonvoy program, and Marriott won’t let them leave.

Continue Reading »

American Airlines Sent The Members Of Their Secret Concierge Key Club A Gift

Jan 18 2020

American Airlines has sent out its annual gift to its Concierge Key customers. Reader Alex shared his. A year ago the chocolate company that provided the Concierge Key gift published that American AIrlines had ordered 11,300 of them. That’s consistent with the 10,000 to 15,000 estimate I’ve been using since 2014. The first thing to note is that this year’s chocolates are provided ‘in partnership with Barclays’. That means American made Barclays pay for the chocolates. The chocolates have artistic packaging featuring various cities. There’s also a drawing Concierge Key members can enter to win (1) 100,000 AAdvantage miles, and (2) an Admirals Club membership they can gift (Concierge Key members receive complimentary Admirals Club for themselves). There are (5) prizes, and only residents of the 48 contiguous U.S. states and the District of Columbia…

Continue Reading »