About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Passenger Loses iPad In Business Class Seat, Gets Reunited With It Two Years Later

free electronics
May 17 2022

In January 2020 a passenger lost their iPad on an American Airlines flight from London Heathrow to Dallas – Fort Worth. As they explained it “somehow got ‘swallowed’ by [the] seat” in business class.

The passenger reports that the pilot (!) helped him to “partially strip away some of the seat upholstery including the life vest” but they weren’t able to find it. And they abandoned the search.

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American Airlines Becomes More Flexible Rebooking Passengers On Other Airlines During Delays

british tail plane
May 16 2022

When things go wrong with an airline’s operation most carriers have “interline agreements” that let them put their passengers on another airline’s flights. However in 2018 American Airlines decided it was too expensive to put passengers on other airlines when they cancelled their own flights.

There’s an ability for American Airlines agents to make exceptions to this policy, and these are important for passengers without status flying coach to know about and ask for.

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