About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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The 5 Words That Should Be On Every Room Service Menu

woman using ATM
Feb 16 2024

I hate tipping because of the frictions. You don’t know what you’re supposed to tip, it’s ambiguous. You’re supposed to have cash? It’s so much better when employees are compensated by their employers and listed prices are the amounts you actually pay.

If tipping is supposed to ensure better service, why is it such a bad customer experience?

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Resort Guest Takes Revenge On Everyone ‘Saving’ Beach Chairs At 8 A.M.

Feb 16 2024

“Resort factories” where you have to get up before 8 a.m. to place a book or beach towel on the chair if you don’t want to wind up four rows back from the ocean aren’t my idea of a relaxing vacation.

One guest, though, took a rogue approach to the reserved beach chair problem. They didn’t want to get up and play the reservation game, which is also unfair to other guests – it selfishly takes up a space that goes unused for hours at a time. So they literally removed all the towels from loungers.

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Unlocking the World’s Most Exclusive Airport Lounges Without Paying For First Class

lounge
Feb 16 2024

The best airport lounge in the world is probably the Air France La Premiere lounge at Paris Charles de Gaulle. It has true gourmet dining, a spa, and a car service to take you to and from the plane. However, almost nobody can use this. You actually need to be an Air France first class passenger. They only make one award seat available per flight, and you have to be a Flying Blue Platinum member to book it.

However there are many great lounges that most of us have real world access to. These are my favorites.

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No More Waiting In Line For Capital One Lounges! Now Join The Queue Before Reaching The Airport

Feb 16 2024

Airline passengers will show up earlier, and stay longer (and eat more) at airport lounges than you expect when there’s a great lounge option at no added cost. And that’s true even when you expect that they’ll show up earlier, stay longer, and eat more.

So even as these lounges have expanded, and Capital One and Chase have both gotten into the airport lounge game, there’s just not enough space for the passengers who want to use these lounges.

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Taylor Swift Is Right, “Jet Lag Is A Choice” – Here’s How To Beat It Just Like Taylor

Feb 16 2024

After the Super Bowl, Taylor Swift tells Travis Kelce how proud she is of him, “I’ve never been so proud in my life. I can’t believe you. How did you do that?”

And he says, “How do you not have jet lag right now?” She’d performed in Tokyo and flown to see him play in Las Vegas. She shakes it off, “Jet lag is a choice.”

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