About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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WSJ: Wells Fargo And Bilt Rewards Contract Details Too Generous With Customers, Locked In Until 2029

Jun 16 2024

I love reading these insider details, almost as much as the players involved probably hate their being published.

I think both sides come out really well here – Wells Fargo aggressively experimented, found something wasn’t working, and pulled back while they retooled. Meanwhile Bilt Rewards has a lucrative program in place for a long time that consumers benefit from.

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United Airlines Flight Attendant Creates ‘Barrier’ So Passengers Can’t Switch To Empty Seats

Jun 15 2024

You used to be able to take any open seat in your cabin once the doors closed. You might move closer to the front, grab an aisle seat, or head for an empty row in the back so you could stretch out.

On a recent United Airlines flight from Honolulu to Los Angeles, there were plenty of empty seats and passengers wanted to spread out. They asked permission from a flight attendant. Things did not go well.

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Delta Business Class Passenger’s Lewd Acts Ignored by Crew On New York – Athens Flight

Jun 15 2024

A man seated in the row in front of him tried calling over a flight attendant, but no one responded so he eventually got up and went to the galley to let a crewmember know what was going on.

She promised “to alert the crew lead” but nothing was done, and the man continued “on and off for a few hours” and I don’t know whether that’s genuinely frightening or awe-inspiring?

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