Marriott IT Is Still the Gang That Can’t Shoot Straight

outside marriott hotel
Sep 10 2019

The internal e-mail address that Marriott is using to process claims is changing. The old one is set to expire. However the website hasn’t been updated to use the new e-mail address, and this generates a message to the customer. Oops.

Here’s hoping Marriott IT can update the web form before IT expires the old address, or else Best Rate Guarantee claims will go into the ether the way so many customer service requests did last fall after Marriott, Starwood, and Ritz-Carlton loyalty accounts got combined with the launch of the new program.

Continue Reading »

Southwest Credit Card Initial Bonus Offers Jumped By 50%

southwest plane
Sep 10 2019

Chase has just increased the initial bonus offer on their Southwest Airlines credit cards by 50% from 40,000 points to let you earn 60,000 points: earn 40,000 points after you spend $1,000 on purchases in the first 3 months your account is open. Plus, earn 20,000 points after you spend $12,000 on purchases in the first 12 months your account is open.

This is huge though because it’s more than halfway to earning a companion pass.

Continue Reading »

9 Things I Now Love About the British Airways Visa

airplane cabin
Sep 10 2019

With Chase having just unveiled big changes to the British Airways Visa Signature® Card I like it much more than before, in large measure because it can be $600 a year more rewarding than it used to be. That, combined with other big benefits like a rich initial bonus and a companion award ticket you can earn make it worth considering.

I just booked British Airways award travel myself, the Austin – London Heathrow flight frequently has great award availability and I love getting off an international flight and heading straight home. Now that I have a young daughter being able to book an infant on an award without paying 10% of the fare (BA requires just 10% of the miles and fees) is great too.

Continue Reading »

Airport Video Captures You Wherever You Go

Sep 10 2019

Did you realize that all of your airport movements are being captured on video? At most airports all public spaces are being recorded. Those recordings aren’t just used for security either. Airlines have access to them. Whenever a story about bad passengers comes out, or airlines acting badly towards passengers, there’s video and airlines review it to see what really happened and potentially defend themselves.

The quality of video is surprisingly high in some airports around the world.

Continue Reading »

Privacy Policies are Useless Because Your Biographical Data is Worthless, Here’s What Has Value

man in suit looking at computer screen
Sep 09 2019

Your frequent flyer accounts are more than rewards for your behavior. They’re also data that’s valuable, too. So is your credit card spending. Banks don’t just give you points, get transaction value, and make money on interchange (merchant swipe fees) and revolve (interest). They generate intelligence about your buying behavior that can be rented out to companies that want to sell more to you.

When data is hacked, we hear about biographical information that’s taken – name, address, e-mail address, and we worry about social security numbers. That’s not even the really valuable stuff.

Continue Reading »

I’m So Excited, I’m Flying Spirit Airlines!

spirit plane
Sep 09 2019

United and American were $225 for coach, and I wouldn’t be able to leave until 8 p.m. Spirit had a better flight time and was much cheaper. I can’t tell you how excited I am to leave my comfort zone and try Spirit again though honestly things already aren’t starting super well.

The first thing about booking travel with Spirit is that it’s complicated. Seriously, there’s a lot to think about.

Continue Reading »