Scott Kirby Says United Is Premium — Then A Passenger Gets Soaked By Cabin Condensation [Roundup]

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. Get that man a United 100 Centennial umbrella.

    Eh, i’m sure the gate plugs were not part of the concessions refresh at JFK T8.

    Flight crew on AA transcons used to work on the 321T which was a customer and crew friendly plane with 102 pax. Now they’re on a cramped XLR with 155 pax, no mid cabin lav, and smaller galleys. I’d imagine a lot of senior FAs work these routes and are probably not happy with their new working conditions. Whether the customers are happy will be telling (the lack of real MCE on the XLRs is appalling – it’s exit row extra legroom only).

  2. Southwest shows the seat layout which does not use the words “window” or “aisle” anywhere. I hope Southwest wins any lawsuits because I don’t want to pay more for travel so that lawyers can get rich while customers get an insignificant coupon.

  3. Whoever started this rubbish statement that Delta or United are premium.
    They are premium rubbish and wouldn’t know premium any better than American on their best day
    Laughable.Tell their execs to go abroad and learn what it premium is from actual premium carriers
    I suppose if they keep repeating their lies someone gullible may believe them?
    premium priced yes
    Kentucky Fried chicken and Wendys say they are premium too.
    The Delta one lounge is fairly respectable @ LAX to try at becoming premium but still not great
    But onboard He#l no

  4. Human trash Kirby must not fly United much or use their product. Fly immense amount for my job and usually Business Class. I would consider Polaris Business to be mid at most. Often dirty since their cramped Polaris product has nooks and crannies to the seat and surrounding area. Food is by far the worst of any business product. Staff is average at most.

    Desire to see a top business class product ride Qatar Airways. QSuites by far exceed anything United is capable of providing. Sad this loser keeps promoting United as some high end airline. It’s far from it.

  5. @Dwondermeant — @Jarred Clegg gets it. At best, ‘Premium’ is marketing nonsense. At worst, it’s an attempt to skirt regulations and anti-trust by suggesting ‘premium’ carriers are different from LCCs, so Delta, United, etc., so they would argue that they should be allowed to operate as de facto monopolies in certain markets. Regulatory capture is a real problem.

  6. United Airlines should advise passengers that they will get drenched with PREMIUM water instead of a beverage service.

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