The J.W. Marriott Phuket, whose ownership group also has the St. Regis Bangkok, believes that Marriott is mismanaging their resort property. The hotel failed to reach budgeted goals between 2013 and 2018 and there hasn’t been a budget agreed to since. Even before the pandemic they were doing less revenue today than they were in 2013.

They want out of the Bonvoy program, and Marriott won’t let them leave.