Monthly Archives for September 2015.
It’s very important to get record locators from phone agents as soon as a reservation is created. You could get kicked off of a phone call and it would be difficult to retrieve the reservation.
When reading the confirmation to you, you’ll often use a phonetic alphabet, words that stand for letters. And agents make up the darndest words…
Hilton announced a partnership today with Uber.
And when I first saw this — whoa, didn’t Starwood get any exclusivity in the hotel space when they did their Uber deal?
Over at Fortune, Christopher Elliott says that suffering economy passengers are subsidizing the perks for premium cabin passengers. In fact he has it exactly backwards.
And he has several of his facts wrong, too.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
