Monthly Archives for September 2018.
Ever since David Dao was dragged off a United Express flight by police and beaten last April it’s been clear to most people that we have a problem in the airline industry. Customer service problems are turned into law enforcement problems.
Delta called the police on a woman who began taping her interaction in the baggage service office at Boston Logan airport. No law was being broken and no one was in physical danger.
A month ago JetBlue raised its first checked bag fee to $30. United followed the Friday afternoon of Labor Day Weekend presumably looking for the news to get buried with the rest of the trash when no one was watching.
Now Delta has jumped on board with $30 first checked bag fees (up from $25) and $40 second checked bag fees (up from $35).
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Star Alliance program Avianca LifeMiles has a hotel booking site that is really Rocketmiles. And they have a quintuple (5x) miles offer for five hours only.
Five hours limits their exposure, because this is incredibly rich. When they ran triple miles for a single day last month I saw 15,000 miles on a $380 stay. This would yield 25,000 miles for the same stay. It can be like buying miles for what they’re worth and getting hotel stays free.
Cathay Pacific misspelled their own name on a freshly painted plane. Apparently the painters doing the job had no F’s left to give.
The airline dubbed this ‘a special livery’ while acknowledging the plane would need to go in for warranty work.
Business class fares originating in Europe to the US are often cheaper than fares which originate in the U.S. I occasionally see $1000 roundtrip fares originating in Europe. Last year there was even a $400 one-way Europe-US fare on Star Alliance member TAP Air Portugal.
TAP is back with amazing fares across the Pond, originating in Europe. You can book them either one way (Europe to U.S.) or roundtrip (Europe – U.S. – Europe). In fact $651 or $656 one way fares are available most days from mid-November through summer.
Delta and Alaska offer free inflight messaging, you don’t have to buy internet. Days after Delta announced it in September of last year, American announced that they would do it also. Yesterday I got an admission from American that they were walking away from their promise to offer free inflight messaging.
It turns out that Southwest is rolling free messaging too. That’ll leave only major U.S. airlines that have been run by Scott Kirby not offering it.
Singapore’s Los Angeles – Tokyo flight is wide open with saver award availability for two passengers in first class.
The best availability seems to be May onward although you’ll find space at other times as well.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Earlier in the month when American Airlines promoted that they had added live TV to over 100 planes I pointed out that they still hadn’t added free inflight texting the way they had promised one year ago and which Delta and Alaska already offer.
American had announced free texting right after Delta made their announcement. But American didn’t follow through. They aren’t saying never, but will no longer even say it’s coming.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
