Aeroplan Class Action Settlement Putting Miles in Accounts

In 2006 Aeroplan announced two new points expiration rules.

  • Points expire if no activity in your account every 12 months
  • Unredeemed miles expire after 7 years regardless

In 2013 the loyalty program eliminated the 7 year rule. However you still need activity every 12 months to keep your account active. Hopefully the new loyalty program that Air Canada announces for 2020 will take a more generous stance — they’re going to want to be relevant to average consumers who don’t fly often, and relevant even to those without their co-brand credit card.

aeroplan changes will no longer be linked to air canada
Copyright: ronniechua / 123RF Stock Photo

US programs generally expire miles without account activity every 18-24 months, though Delta and JetBlue miles do not expire. British Airways and Virgin Atlantic have 36 month rules.

In 2009 a class action lawsuit was filed over the change in expiration rules. The case settled last summer, and a court subsequently approved the settlement (.pdf). Aeroplan has now posted miles to member accounts.

  • 2 billion miles were distributed
  • Members who had points expire received a proportionate share of that total.

I received 37 miles. I had long forgotten that I had Aeroplan miles expire.

If nothing else this reset the expiration of miles in my Aeroplan account. I hadn’t had activity there since December. Not as lucrative as the British Airways fuel surcharge class action but better than a hole in the head, as my grandfather used to say.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. Does this mean they are no longer expiring miles at all?
    I had 20 miles expired in January, and now see this

    May 5, 2019 EXPIRED MILEAGE ADJUSTMENT 20
    Jan 31, 2019 EXPIRED MILEAGE DEDUCTION -20

  2. Still won’t fly Air Canada since their Aeroplan program cancelled all accumulated miles saved up, after the one year of no travel, out of the 14 years of 40 weeks a year I did. Saved it for my parents to enjoy. Ya right. I figure they lost more margin from business since, than they saved on the damn miles they took back.

  3. I’m not sure exact date my points expired but when I called they said lack of activity resulted in loosing 144000 points. Do I qualify for this reimbursement. I registered years ago in the classaction but see some threads that say your account had to be deactivated over a two month period

  4. My aeroplan miles expired because I was told that there was no activity for one year. I had not realized that my aeroplan card was not working as I used to gas up at Esso all the time which is not accepted there any more. They replaced my card but my 88300 aeroplan miles were never reimbursed back to me. I was hoping to visit my family in Toronto this summer but unfortunately it will not happen. There was a class action suit against them and they had to reimburse. This was in Quebec. I have written several letters but no response from them. Can somebody please help to recover our aeroplan miles. I have received another letter that my 5380 aeroplan which I have since accumulated will expire at the end of July of there is no activity.

  5. I just found out that they Aeroplan took away 32,879 miles. Same problem as Jubilee Esmail from June 12, 2019 What can I do? Got the complete run-a-round from a supervisor who told me that I can spend a couple of hundred dolloars and Aeroplan will “let” me apply them to a flight ticket.

  6. I am very sorry to hear that you also lost your aeroplan t miles as well. That is 2 tickets to Calgary. Shame on Aeroplan. I went into the aeroplan site and it had a few stores that would accept aeroplan eg. Best Buy and Banana Republic and these stores were very surprised that I wanted to use my aeroplan when I purchase items from these stores. My card was not working and I did not realize the problem until I had lost my miles. I was collecting these points for a long long time and hoping to go to Toronto with my family. WE have been aeroplan members since conception. Aeroplan issued a new card but not the miles. I lost more than 86,000 aeroplan miles. The supervisor and the managers above me gave me the same run-a-round like they did to you. I am just wondering if we should go public. What do you think we should do? There must be lots of other people like us. I will wait to hear from you. Thanks, buddy.

  7. Hello again:
    This is Jubilee again. When I had gone into the aeroplan site, there are quite a stores that are supposed to now accept our aeroplan card. However, this is not correct. I shopped at Best Buy as well as Banana Republic and both the stores informed me that was not correct. The reason I shopped there is I wanted my aeroplan account to be updated before I even loose another 5000 + points. How do you deal with that wrong information? I have not tried any other stores but there are a whole bunch of new stores. I used to gas up at Esso but they do not accept Aeroplan any more. When they did, I had used my card there several times but did not realize that it was not working. Thus I lost more than 85000 aeroplan miles.
    Thanks. Jubilee

  8. I contacted CBC and they told me to contact Marketplace and Gopublic. I haven’t done it yet but will definitely look into this. I think if more of us contact them, the better are chances are of getting more people on board. I now know of 3 others that it happened to. Has anyone been notified by mail? Just found out two of my friends received letters before their miles expired. I never received anything. Was hoping to use my miles to go visit my kids who just moved from L.A. to Miami. Have never met my second grandchild who just turned 2, other than Skype.
    Let me know what you think about contacting the 2 forums that CBC suggested.
    Thanks,
    Jackie

  9. Hello Jackie:
    I really think we all should go public and I agree with you. Don’t have any idea as how to go about it. We have always ordered stuff from amazon and I see this for the first time.
    Ready to earn miles on amazing deals? We’ve got a special offer just for you. For a limited time, earn 5X the miles when you shop at Amazon.ca. Be sure to log in to the Aeroplan eStore first to take advantage of this three day offer∆.

    Don’t wait – give your miles balance a boost now until July 16!
    Shop & earn
    Lets get together and do something about it.
    thank you for responding to my comments. Jubilee

  10. Thanks for responding as well. Give me a couple of days to do some research, and check to see if Marketplace and GoPlaces can help us.

    Be in touch by the weekend the latest.
    Jackie

  11. Had 205,569 aeroplan miles on my last statement (July 13, 2002), prior to it lapsing & my losing all mileage.

    Current balance (July 26, 2019): 0 miles (per my online statement)

    I had applied online to be part of the MerchantLaw class action suit, per their online form, well in advance of the settlement.

    Contacted Aeroplan’s 1-800 today. The agent said: “we (call center) don’t deal with that”; “no other department in Aeroplan”; “contact MerchantLaw.”

    I read to him the settlement PDF that (point 6) clearly states Aeroplan will reinstate. I offered to give the url, but agent said: “we don’t have access to the internet”. I explained as politely as I could the absurdity of expecting a law firm to adjust my Aeroplan account. I also read MerchantLaw’s settlement summary explaining that issues need to be addressed to Aeroplan.
    Asked to speak with supervisor: “no need, I already checked with supervisor; you’ll get the same answer”.

    Beyond frustrating. Sent an email to MerchantLaw, but I suspect I already know what their response will be.

  12. It is a shame that they have stolen these aeroplan miles from us. They belonged to us and we had earned them.
    Let us look further into as a group it please.

  13. Merchant law took the classaction and won supposedly for everyone who lost their points. The court rules in OUR favour. Merchant law takes their cut whatever that was and now leaves us out to dry. If you call their office no one can help. If they received payment for representing us they should st least ensure we get whatever judgement there was

  14. I just took a look at my Aeroplan points today. Apparently I Have a Zero Balance. I did not know points could expire. I called customer service at Aeroplan they will not reinstate. Wow, this is not right. Lost 23000 points. I read that some people have lost 100K point plus. This is stealing.

  15. this aeroplan is ass*** i placed 10 order in ebay and try to get aeroplan point . they told me that they1 did not have computer record

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