At this morning’s American Airlines shareholders meeting CEO Doug Parker claimed “there’s no doubt our customers have noticed the improvement that’s been made to the inflight product.”
He cited JD Power scores in support of this claim. In this report American is behind Alaska, Delta, JetBlue, and Southwest. American scored ahead of Spirit, Frontier, and just ahead of United.
Since Parker is talking about improvement the relevant question is what has changed?
- Less space between seats
- Less padding of seats
- Smaller lavatories
- No seat back entertainment
While they’ve been installing larger overhead bins and faster wifi. Few US Airways ‘basket of deplorables’ aircraft have seat power.
American has continued to open Flagship lounges, which are improved spaces for business class customers and partner elites.
Meanwhile operational performance has suffered. Though their primary operational focus has been on exact on time departures their goal for July is to hit less than 60% D0.
Have you noticed the improvement to inflight product?