American Express is Facing Record Costs to Provide Rewards

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. The Air New Zealand story reminds me of something I would love to know. Could Marriott be doing this same thing? More and more frequently I see “Almost Sold out” on rooms when I look even 10 or 11 months in advance. I just don’t believe it. It definitely adds a level of pressure. Very interesting.

  2. @Patrick — Just book refundable rates, and then it really doesn’t matter if they are lying.

  3. Jerry Lambert in those circa 2008 Holiday Inn commercials….brilliant stuff…watch the others

  4. @Gary – did I miss your post about AMEX stripping non- lounges from its Priority Pass memberships? That’s a pretty big deal for me as I use that benefit in MIA/FLL regularly. Guess that’s why they’re cutting it. Makes PP of limited value domestically.

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