Monthly Archives for July 2019.
British Airways is doing you no favors, letting you spend Avios at a low value to pay the taxes and fees they impose on award tickets. This isn’t a case of lowering fees, it’s just offering the option to spend points as cash (poorly) to cover the fees. And they’re focused on markets where those fees are barely an issue to begin with.
Many customers think that American is wrong, watching entertainment on their phones isn’t the same as a seat back screen if they even know they have to download the American Airlines app prior to takeoff in order to do so. Planes with seat back video look newer and fresher, while even brand new aircraft without screens look old and cheap — there’s a reverse halo effect that can drag down premium revenue too.
However I’ve finally been convinced that American was right. Passengers don’t deserve seat back entertainment. And all it took was one short video going viral on twitter to show me that was the case.
The recognition benefits here aren’t strong, what’s useful is 4 p.m. late checkout with Marriott and and additional points earning when spending money with the other partner.
What’s significant is to see the continued expansion (in this case return of) the model of rewarding and recognizing elites of another brand in order to get access to their customers, much as American and Hyatt are now doing with their partnership.
You might be wondering “how can making customers value MileagePlus less generate more frequent flyer revenue for United?” And the answer seems to be an accounting fiction.
Ultimately the changes to cancelling and refunding awards make the program easier to deal with. I’m waiting with baited breath to see what the program’s award chart and routing rules will look like when the new program is announced.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
New York’s rent control laws are truly bizarre and now a man who checked into a hotel and as a result claimed to own the hotel has even managed to get a housing court to agree.
Fortunately the hotel in question, the
Lufthansa’s CEO is attacking low cost carriers easyJet and Ryanair, calling the cheapest flights they offer “economically, ecologically, and politically irresponsible.”
Airlines prefer to be protected from competition by government regulation and that inures to the detriment of the flying public.
Back in May Via Air effectively threw in the towel. First they didn’t show up when they were supposed to start air service at an airport. They stopped paying the airports they were serving. They started cancelling flights. Customers were showing up at the airport but there weren’t staff. Comments left on this blog suggest they may not have been paying their employees.
The plane could be re-certified before November 2, but the airline will need time to complete required procedures after that. And once again they need to send out packets for employees to bid on schedules that either will or won’t include the MAX. What the November 2 date says to me is that American is pretty sure the plane won’t be ready to fly in revenue service at the beginning of October. They cannot guarantee of course that they won’t push back the aircraft’s return date again.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
