Monthly Archives

Monthly Archives for July 2019.

Travel Agency Scam: Take Customer Money, Don’t Actually Book Their Travel

jail
Jul 21 2019

There are supposed travel agents online that will sell you packages, hotel rooms, tickets for activities. They will charge your card. You’ll show up, and they’ve simply taken your money and not booked anything for you. You have a paper confirmation that doesn’t mean anything.

Would you book from a travel agency using Osama bin Laden’s initials?

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Watch Out for Non-Cancellable Hotel Rewards: Reader Got a Surprise $7000 Charge

Jul 20 2019

A reader contacted me several weeks ago about a fairly traumatic situation. She had booked an award stay over the phone at the Andaz Papagayo in Costa Rica for the end of December. She made the reservation by phone nearly a year in advance. Then in May she figured out she couldn’t make the trip work, so she cancelled the booking. A month later she discovered a $7000 charge on her credit card from the property.

While we think of most award reservations as fully cancellable, in fact awards usually carry the same cancel rules as paid rates. So if standard paid rates at a property come with a 60 day cancellation policy, not uncommon for remote resorts during peak season, award stays may also. I do not recall ever seeing an award stay that wasn’t cancellable at all booked 11 months in advance.

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