The most common complaints on airline twitter seem to be about delays – flight delays, long lines, long hold times to get through especially when there’s a flight change or cancellation. The most common things we see photos of are damaged bags, dirty planes, and other passengers not wearing masks. Positives on twitter are fewer and farther between but usually focused on the trip itself, the happy people, with the airline being how they got there.
While there are certainly complaints in the Southwest Airlines feed there’s something unique there that I don’t see very often on other airline feeds: people having fun, both passengers and crew. While the tenor of most flights reported in social media resembles something out of a black-and-white rendition of George Orwell’s 1984, Southwest seems to offer a bit more technicolor.
