Continental has added 5 new fare classes, some of which earn full elite mileage and some of which do not (except if booked on Continental’s website for travel in 2004). Are you following all the changes?
It’s hard to even behave the way an airline’s marketing department wants you to, when you can’t even understand what it is they want you to do. Or when what they’re asking you to do is contradictory: they want you to book online, but you can’t pick specific fare classes (only broad categories) online.