Alaska Airlines’ Latest Baggage Policy Shakeup: A Customer Nightmare [Roundup]

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. If you loved traveling on Greyhound buses in the old days, you’ll love Southwest Airlines today. It’;s only a matter of time before someone brings live chickens on a plane.

  2. David +1

    My birth state is Florida, but I moved “north” to Georgia. While Georgia is disfunctional, it pales in comparison to Florida. Of course, we could always add in Mississippi, Alabama and Louisiana.

  3. David: you promised that you were giving up on View from the Wing, so do it instead of attacking others.

  4. I have had AS interline bags a few times over the past year out of SEA and it seems they really are not trained on how to do this – there are almost no check-in agents with experience. One time it took the agent over 30 minutes and several phone calls. This was true even two months ago. I suppose at some point the inability to actually accomplish the task or accurately accomplish it becomes the reality forcing the change in policy. It is sad as it would seem the systems should be advanced enough to make this not so difficult. I have noticed AS taking on AAs methods in a couple of areas lately and not for the better.

  5. When this “service dog” trouble happens, every passenger should be flooding social media attacking the AIRLINE for allowing fake service dogs onboard. Airlines know the difference between service dogs and “emotional support” pets. They willingly choose to pacify the small number of people who will complain if they can’t bring their little Fee-Fee on board with them. Airlines will only stop when publicly called out enough times that passengers start to avoid them or damage the brand.

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