An American Airlines passenger was supposed to fly from Albuquerque to New Orleans in June, but wasn’t permitted to travel. They say they’d been added to the airline’s banned customer list for past behavior.
According to the passenger,
- American Airlines told them they had had drunken sex with a man on a previous flight
- But that seemed highly unlikely because she’s a lesbian
She says that she couldn’t check in for her flight to join her sister’s bachelorette party. She was told she would have to take it up with customer relations by email – so the issue wouldn’t be resolved prior to check-in. She bought a walkup ticket on another airline for $1,000, and was out the original $471.95 from her American ticket. Eventually, she says, American’s corporate security team revealed the reason for the ban.
Finally, she got her flight privileges back. Here’s how. “She cold-emailed the CEO to resolve it.”
- She and her alleged co-conspirator were “placed on the permanent Internal Refuse List after multiple eye-witness reports of the passengers being intoxicated and engaging in sexual activity” during a flight earlier in the year.
- She told the airline that (1) she’s “never been intoxicated on a flight” (2) doesn’t know the guy she supposedly had sex on board with, and uh (3) she’s a lesbian so even though she wouldn’t have sex with a random passenger she met on a plane, she definitely wouldn’t do so with a dude.
- Finally, she heard from American Airlines corporate security.
We haven’t figured out what happened, but we feel like you’ve been diligent enough in your communication with us and genuine enough that we’re going to take you off the no-fly list until we do figure out what happened. And if it was you, we’ll put you back on it, but if not, you’re not going to hear from us anymore.
Delta’s CEO has proposed that a ban from one airline should be a ban from all airlines. This is just another example of why that’s a bad idea.
Ed Ban-stian – what a tool
Surprised AA told her the name of the man on the other side of this accusation
The text and tone of the email from AA again shows their attitude of acting like the customer instead of a vendor. As if it’s a privilege to use their product. This is a sure sign of a business that will repeatedly declare bankruptcy.
Maybe she should sue for defamation.
Very surprised that AA didn’t take real care in making sure they have the right person. That’s a lawsuit waiting to happen.
Maybe you need to take a camera or smart phone onboard and film only yourself for the whole flight to combat crazy actions by the airline personnel. A frame every few seconds would do. Failure to notify a person that they are on the no fly list when buying a ticket or when checking in should result in a steep fine against the airline. Further, the airline should never gain advantage for such an situation, even if the person is on the list.
This woman got what she deserved
@FNT
Defamation? She’s the one who broadcasted it to the world, so nope.
No, it’s not a.bad idea, bad behavior on AA doesn’t mean that United needs to have a jerk on the plane.
“The text and tone of the email from AA again shows their attitude of acting like the customer instead of a vendor. As if it’s a privilege to use their product. This is a sure sign of a business that will repeatedly declare bankruptcy.”
This is where you’re mistaken. It’s capitalism. This isn’t a public service like police and fire and education. You’re free to not do business with AA and they are free to refuse service to customers for any reason they want as long as it isn’t discriminatory, and even that’s an entire conversation.
If I don’t want to sell cakes to the homos (forgive the term; I am one of them) then that’s my right as a business owner in the USA. But people can also boycott my business and call me horrible. That’s their right.
There are, in fact, customers that any business is better off showing the curb and not taking their money. They’re too problematic and should be shown the door.
If you don’t like it, run for office and change the laws.
I wonder what really happened. A nasty FA fabricated a report? Mistaken identity? Report had the wrong seat number on it?
AA did not investigate this enough to warrant putting her on the no fly list,just going off what other passengers said does not sound like AA did there homework on this to begin with, also airlines should program there system to not even allow a person on the list to even purchase the ticket to begin with, they do know why she got on the list by mistake, but they won’t reveal that, that’s why they took her off because they know it was a mistake, they should have compensate her alot more for.there mistake
Ther’s something off about this tale. Especially the non-PR language of the supposed AA reply.
I call BS on this.