American Airlines Rolls Out Tech to Enforce Boarding Groups And Stop Line Jumpers

The only reason to board first rather than last is overhead bin space. If you’re worried about bins filling up, and being forced to gate check your bag, you want onto the aircraft before some of the other passengers. You don’t have to outrun the bear, you just have to outrun other people on the plane.

People queue up to board. They rush the gate. They try to board long before it’s their turn, even though they’ll be fine with overhead space usually unless they’re among the last on the plane.

Airlines made this game. They can’t do simple back-to-front boarding because they sell priority boarding, sell first class, and reward customers with status.

Passengers crowding the gate and the boarding lines before it’s their turn, when their boarding group is called, makes for a more chaotic process. And American Airlines is doing something about it. Gate agents are busy and don’t always look at boarding groups when people scan their boarding passes. This is simple, yet genius.

  • American Airlines started to enforce boarding groups over the past couple of weeks at two airports – Albuquerque and Tucson – in a trial.

  • Passengers scanning their boarding pass before their group number is called will be met with an audible tone.

  • Gate agents then ask the passenger to step the side until their group is called.

  • With feedback strongly positive (and also, not slowing down the boarding process) they’re going to be rolling this out to Washington’s National airport next in the coming weeks.

According to an American Airlines spokesperson,

We are in the early phase of testing new technology used during the boarding process. The new technology is designed to ensure customers receive the benefits of priority boarding with ease and helps improve the boarding experience by providing greater visibility into boarding progress for our team.

It is still possible to board with a boarding pass that has a group number which hasn’t been called yet. For instance, if my wife and I are on separate reservations and she has a later boarding group number (due to lower status with the airline), we might both board together in group 1.

You might tell the agent before scanning that you’re boarding early, or explain after the tone. The gate agent can clear the flag on their screen and allow you to board.

I generally like this, although I worry about agents having the discretion on whether to make an exception – you’ll get some who refuse to do it when they should. But overall it seems positive, because once passengers start seeing early boarders rejected, they’ll learn to stop doing it.

Already I like American Airlines boarding best. They have a priority lane and a general boarding line. Passengers are called to come to their respective line when it is their group’s turn to board. No one has to stand there like with United’s boarding queues where passengers line up in their assigned group, with each group having a different area (airport and gate-allowing) far in advance of boarding.


United Airlines Boarding

If you’re in group 1 you may be at the back of a line that snakes around the gate area even queueing prior to the start of boarding. If you’re in group 3-5 you may wind up without overhead bin space unless you line up 15 minutes before the start of boarding. That’s as much of a waste of time as Southwest’s boarding where you stand up 30 minutes prior to departure in order to get the best seat, at least until they move to assigned seating.

Some influencers say just board with group one, most agents don’t check your boarding group anyway. I’ve said this bothers me. You aren’t entitled to it. In some sense you’re stealing from the airline and from other passengers, though the boarding game itself is a bit absurdist. I don’t recommend this.

A process where passengers have an assigned time to come up to the gate to board, and can come up at that time or later only, and don’t try to crowd the process really does seem like the most civilized approach.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. How many aisle seats do you think are on the plane? I have gotten my preferred seat of the time (which happens to be the aisle) and I have never even had A boarding before—usually it’s the high Bs. Ive had a connection before and come late missing my spot and still gotten on and got an aisle seat. IDK where this fictitious “line up 30 minutes beforehand” nonsense is coming from. They call people to line up by groups exactly like other airlines do. You definitely don’t have to stand there. And in fact you CAN’T all stand there for 30+ minutes because you have to stand by your number and it’s only 30 ppl at a time A1-30 then A31-60 is called, the B1-30, then B 31-60. You couldn’t “stand in line 30 minutes beforehand” even if you wanted to

  2. Hi, I haven’t flown in years. I am disabled and need a walker.i can’t walk far on or off planes. How does boarding line up for us? I’m planning a trip for New Years 2026 and need to know how I will deal with getting on the plan

  3. My frustration with AA is usually at DCA and sometimes PHX when the gate agent calls zone 2, 3, and 4 at the same time. Not even a breath between announcing the 3 groups. Why work for platinum pro when it’s no better than the credit card.

    Please at least let each zone get in line before calling the next one.

  4. This is such a stupid article. First if all passengers don’t scan their boarding pass how does the airline get an accurate head count of who is on board… Second airlines in Europe have been doing this for years…. not “genius” more like welcome to technology…..

  5. There is not enough overhead space for every person to put one suitcase in there. And I have the right to put my backpack up there if I check my bags instead of cramming it under the seat in front of me and losing what little leg room I get.

  6. If the overhead bins were divided into 3 separate compartments for a row of 3 seats that are only accessible by swiping your boarding pass this would stop the excessive carry on .Flight attendants would have a master key type swipe ability.

  7. Thanks for all the helpful Info. I’m grandfathered into both AA and Delta highest status (and now with credit card spend, seems to be the only way to maintain the highest levels. I have Platinum Forever on AA (when they did such things). And get Exec Platinum and Delta Diamond Medillion based on spend. Or course, the bad news is that the business is spending so much on credit cards!

  8. You can NEVER remove human factor, Lyin’ Leff. You’re so clueless and if you would have at least an ounce of compassion you wouldn’t be so beaten over your own foolish pride. Please go and stand in the corner and suck on a little dumb dumb.

  9. Needed a “system” for gate agents to comprehend that the person attempting to board has a pass with a boarding group number/letter that does not match what is being called/displayed?
    Maybe this is just a way to keep the gate agents safe from unstable passengers who would lash out at them.

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