You used to be able to take any open seat in your cabin once the doors closed. You might move closer to the front, grab an aisle seat, or head for an empty row in the back so you could stretch out.
As a kid I remember making a bee-line for an empty middle row on an American Airlines flight from Honolulu to Sydney, so I could lay down and sleep.
- Self-upgrading was never allowed. You couldn’t just move from economy to business class.
- Now, though, airlines charge for ‘premium’ seats in coach so they don’t usually let you go from regular coach to extra legroom seats for free, even if the seats are empty once the doors close.
- People might not pay if they knew they could take an extra legroom seat for free that was empty once everyone had boarded!
The norms have changed but passengers don’t always know this in advance, which makes for a stark clash of expectations. One American Airlines passenger was shocked to learn that nobody would be permitted to spread out into wide open exit rows on a recent flight.
Although he wound up in a bulkhead seat (he calls it an exit) and it’s not clear how. He proceeds to sully the privilege with his feet propped up on the wall.
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Years ago open seats were pretty much fair game. Now different airlines take different approaches. Southwest still has open seating, for a little while longer! And once you’re on the plane it’s Lord of the Flies complete with seat-saving and crumpled up tissues to keep people away from the middle seat they hope to save.
Sitting in an open seat that can never be sold (because the plane is already in the air) is not the same thing as taking something away from the airline or anyone else. The airline loses nothing. It’s even the same passenger weight carried, so no increased fuel burn.
Seven years ago American started offering free alcohol to passengers in their extra legroom coach seats.
Back then the ability to change seats took on added significance (and cost to the airline). Still, the policy allowing customers to move remained in place at the time.
That changed in 2022, with the airline telling flight attendants that they should police passengers moving from regular coach up to extra legroom seats (“Main Cabin Extra”). Not all flight attendants will enforce this, but some do.
It’s not unusual for Main Cabin (MC) customers to ask to change seats after they’ve boarded the aircraft – to sit next to a family member or get out of a middle seat, for instance. However, customers may not be familiar with our seat change policy; particularly when it comes to Main Cabin Extra (MCE) seats.
While you may allow a customer to move to an available Main Cabin seat after boarding is complete, they’re not permitted to move into an MCE seat unless they are booked in that class. So, if a customer asks to move to a seat in a different seat classification (i.e., MC ot MCE, MCE to First, etc.) politely decline their request unless there is a customer service or regulatory conflict present.
If a customer asks to change seats before the boarding door closes, work with the gate agent to accommodate the request. As always, please remain on the aircraft to avoid a minimum crew violation while assisting the customer.
The argument that works here is: we do not allow passengers to move to better seats without paying extra (except under our own terms, for our operational convenience or elite perks) because that would encourage passengers to take a chance of getting the better seat free instead of paying in advance on future trips. And it’s their plane, their rules, and they can change the rules even after many decades of forming passenger expectations.
Changing to an open seat nobody else is using can’t be stealing because the airline hasn’t given up anything, and claiming it harms other passengers isn’t right either because other passengers still got exactly what they paid for. It is against the airline rules, not theft, but it is still not allowed if a flight attendant decides not to allow it.
Geez. Pay up if you want exit row seats. As simple as that. I love how KLM enforces this. I wish more airlines enforces this. You get what you pay for. Of course the airlines lost money if you get an extra leg room without paying. Your last sentence is dumb. Same thing can be said about self upgrade to business class. Don’t serve me J food. It is not theft because airline will not lose money and other passengers still get what they want. What a stupid argument.
Good.
Why didn’t the person pay?
Guess they didn’t want the extra leg room after all?
So sick of entitled Karens and Darens. Why not try and walk up to first class too??
Bad article.
This is a clickbait piece because you already pointed out all the reasons for denying him the exit row seat.
So in the end the FA had every right to deny him the seat and is probably instructed to do by management.
Pointing out how it used to be makes you sound like someone with “good old days” syndrome.
Times change and people have to deal with that. Too many people think, it is all about them.
We just paid over $500 extra for exit row seats on 3 segments to Tokyo and didn’t receive a single exit row. Not only that American airlines also made us fly over a day late and in Dallas we almost missed the flight because they had the wrong gate posted on the departure board. And they stuck us in different middle row seats when the seat next to me was open, not even letting us seat together.
I’m just flashing back to the person who paid for an extra leg room seat with points and was mad when someone from regular economy made a mad dash for the open seats next to them when they remained open after the door was closed. Who is entitled to those seats more? To me, no one is, but it causes unnecessary drama. So I’m not surprised if flight attendants default answer is no.
I agree with the above comments. You should remain only in your assigned seat. No seat switching or moving to another seat allowed for any reason. You can not move to a business or first class seat even it it is empty because people who paid extra for those seats look dumb if airlines allow that.
Reread it. Did the article say that tou cannot pay to upgrade once in the air? Did it say seats left empty in a high priced exit row will result in a safety omission for passengers?
Actually, seat assignment algorithm is designed to optimize the longitudinal center of gravity of the plane: the closer it is to the optimum, the less the pilot has to use trim (reducing drag) to maintain the plane “flat”. So changing seat, even for the same category few rows up or down, still costs airline money. It’s a fact.
A left/right imbalance is less important, as the wing fuel tanks can easily be used to adjust center of gravity.
They have the same ability to upgrade as I do…no sympathy, they knew what they were doing or it was made abundantly clear
I used to move people until a guest wrote in and complained that they weren’t one of the chosen ones to move. If I don’t have 160 exits seats to move everyone else to, then no one gets to move unless you buy it.
This could have been a safety issue for weight and balance. People need to do their research for complaining. Weight and balance is life threatening.
First of all when you book a flight and you do not pay for a seat which I find absolutely ridiculous to begin with, but even still the airlines make it a habit when you book a flight to assign you a middle seat if you do not pay for one, this does not in any way help the customer, I have been on a plane halve the plane was empty so why was I assigned a middle seat, especially when the seats are assigned 20 minutes before boarding, and my opinion that is not customer service, now if the plane is full that’s a totally different story, kadus to all those airlines who act like an ex-wife
I’m thinking of the instances where a parent notices some random passenger. They sidle up to this unsuspecting person and ask/demand they surrender their seat so that a child may sit with them or near them.
Of course the passenger says no. And when that occurs, the self entitled narcissistic parent blasts everyone on social media about the “selfish” person who didn’t want to lose an upgraded seat due to poor planning , being late, etc.
How is it the airlines don’t step in and make the parent pay for their desire to upgrade?
If I paid the extra and you got it for free. I would ask them to make you move back. Also leard how to travel and not be a cretin, keep your damn feet off of the wall. People have to clean after you. I bet you took a piss right before boarding and stood in the urine on the floor in the dirty airport bathrooms. Dumazz.
Stupid article. I pay for the extra legroom. I’ll protest a seat stealer. I’m tired of these Karen’s and Daren’s.
When you go to a basketball game, do you help yourself to a courtside seat when the game starts becauseyou see an open seat available? What about taking the box seats at an opera because the regular patrons did not show up? You think in an emergency, no one is going to open the exit because they are not sitting there? Stupid article. Anyone who puts his feet up against the wall is a slob; the airplane is not your home.
There should always be at least one possibly two people in each exit row. Plane goes down are you going to care who paid for exit seats? Any delay in getting the door open is unacceptable and I bet lawyers will stick it to them. This is 100% money > safety.
First of all passengers moving around a plane can change the c/g and the weight and balances of the plane which has nothing to do with fuel burn but safety and control. That’s why passengers on half empty planes will have seats reassigned at the gate. I remember when people were far less angry or concerned with what others do but now people get so angry and cause conflict when they see someone upgrade themselves when they don’t have the same opportunity. Also remember that his cheap seat is as a result of the airlines able to get more for higher charges on more premium seats. If no one over all paid more for those seats then your cheap seat would cost more.
Oh, and if you have pre ordered a meal, tell the crew of your seat swap. Or you may not get your meal.
People will not say they didn’t order a special if it’s offered to them. They don’t care if they deprive someone else.