“Are You From Florida?” Sets Woman Off—“You Have An Issue With Minorities.” Frontier Removes Her From The Flight

A woman standing by the aisle of a Frontier flight was filmed having an argument with a flight attendant, and the passenger passenger repeatedly claims the crewmember has an “issue with minorities” and that the flight attendant “triggered” her. Although she says it in a profane way.

The passenger also says she expects “a little bit more kindness and respect.” The flight attendant responds calmly, albeit a bit sarcastically calling her “darling” and with firm intent:

  • “I don’t know what you went through today.”
  • “We need security.” / “You’re going to wait right there.”
  • “No, you’re in control of your own actions.”

The woman gets removed. Her “trigger” appears to be a trivial phrasing, something along the lines of “are you from here?” or “are you from Florida?” during a back-and-forth. The passenger treated it as disrespectful and biased.

Delta CEO Ed Bastian says the problem with civility in the skies is poor people being able to fly, a function of the downward push deregulation had on airfares exacerbated by ultra-low cost carriers. He’s wrong, of course. But ultra-low cost carriers do tend to have more of these issues (though they seem more common on American than on United, as well).

(HT: Live and Let’s Fly)

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. Ghetto behavior. Anyone that states they are “triggered” is automatically a loser. What is next “micro aggressions”?

  2. What’s the 1930’s Germany-equivalent of current-day and also Jim-Crow-era ‘Florida’? Like, Berlin was pretty ‘woke’ 20s, I was told. So, is it Bavaria? Is Florida, basically Bavaria? Or is that Texas? Arkansas? Oh, historic analogy. How fun. Join in!

  3. Someone so easily “triggered” should not be out in public. A nice white fully padded room seems much more appropriate. Yes in Florida.

  4. Hmmm, time for the CEO of Delta to step down? I cannot imagine that his remarks would be taken well. However, after my second ride on Frontier, I vowed never to set foot on a Frontier Aircraft again. Way too much drama.

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