The Wall Street Journal‘s Middle Seat Blog reports that in response to criticisms on Flyertalk, Starwood will no longer charge a customer who no shows (or cancels past the deadline) an award night the hotel’s rack rate. Instead, they’ll charge the hotel’s prevailing rate.
I still wish they would just forfeit the award points that would otherwise have been used for the stay, but at least this is less egregious than their previous practice.
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My cancellation rate for my next Starwood “free night” stay is $1,600.
Please ambulance driver, let’s stop by the hotel first so I can check-in!
I had the Platinum desk call and beg the hotel to just take the award night instead and it worked, however, that should be standard policy. Give me a break Starwood!