American shared that the new release of their mobile app allows for award booking.
Today, we continue to enhance the AAdvantage program by launching award bookings on the mobile app. This launch will give customers the opportunity to book award tickets on American and our partners while in the app. The partners that will be available on the app include: Alaska Airlines, Finnair, British Airways, Fiji Airways, Malaysia Airlines, Iberia, Qantas, Royal Jordanian, Hawaiian Airlines. The update to the app will begin rolling out today and be available to all users by the end of next week.
I don’t mind booking online using my laptop. I’d rather they focused on getting more of their partners online, they added two last month after accidentally rolling our more than that the month before. And I’d love for the app to offer a push notification when flights are boarding.
However they’ve made some real improvements to the app. Using it to book flights has gotten much easier over the past year. Last year they added rebooking and lost baggage tracking through the app as well as same day flight changes and standby.
Now customers can use it to book award travel, too. Meeting customers where they are and want to be is important. I’m looking forward to giving this a test drive, to see if the same options are offered in the app as online, once my own app updates on my phone. That said booking ease isn’t among the top five challenges that the program faces.
It’s working. Got my update tonight. Looks similar to the online, and kinda similar to UA with a scrolling “banner” of dates across the top showing the mileage prices.
Feels like something that should have been announced 10 years ago. Where is the embarrassment?
How about international award booking? Award booking for partner seats?
What i’d really like fixed is when searching for premium class awards e.g. NYC-SYD and select business class saver, don’t give me options where i’m flying LGA-DFW in domestic first, and then coast DFW-LAX-SYD. Ridiculous.
*that should be coach DFW-LAX-SYD.
I’m really looking forward to finding no award Biz Class availablity on the app, the way I can on my laptop.
My first search on the new app was PHN-ATL in Biz. Not the easiest OW booking. Showed me multiple options on MH and NH. So far pretty happy with the update.
Why is this even news? What’s the problem with using the (mobile) website?
Jake: there is this new invention called the cellphone. The cellphone has these things called apps. Some people actually use the apps to book flights. Instead of needing a PC. Go figure?!? Some of us have been waiting for AA to fix this for about 10 years.
Jim A: you could always use a mobile browser on your mobile device to book awards. No desktop needed
Eric.Z that makes zero sense. And you could always use a dial up modem instead of Wi-Fi. Why would you bother, if you have a well functioning app?
Well I do not see this update on mine. NO choice to book with awards. NADA
@Jim A…I think you mean PNH- ATL