American Airlines CEO Said ‘Never Spend A Dollar We Don’t Have To’—And They Didn’t [Roundup]

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. One positive about the FAA reducing flights by 10%, the airlines will be able to take some equipment out of service for cleaning and repairs. I do hope they take advantage of the opportunity.

  2. @David P — I wish, but… oh, how naive… these are businesses, not charities… Isom would rather let dust collect than pay for cleaning… you know, him and his $31,400,000 compensation in 2023… a true ‘man of the people.’

  3. Very clearly a “6” on the pretzels when you blow it up. Look and you will see. The pretzels were not expired.

  4. March of 2025 isn’t even close to “very expired.” That was only 8 months ago for a presumably sealed bag of salted pretzels. Shut up and eat them; you won’t die. Sheesh.

  5. I’d eat the pretzels without too much hestiation. “They’re more like guidelines anyway” (Pirates of the Caribbean: Curse of the Black Pearl)

    @1990 — Hey now, ‘oof’ is my thing on here

    Quickn unrelated PSA: today is 15x Lululemon on Rakuten – I just got 1000+ MP stacking with $75 quarterly Plat credit for anyone who hasn’t used that yet (And use Gary’s link for a $50 bonus if you don’t have Rakuten )

  6. It’s clearly a 6 on the bag of pretzels with some of the lower-left vertical part rubbed off or missing. The top of a 5 is flat, not curved like that.

  7. “It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could have done them better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood; who strives valiantly; who errs, who comes short again and again, because there is no effort without error and shortcoming; but who does actually strive to do the deeds; who knows great enthusiasms, the great devotions; who spends himself in a worthy cause; who at the best knows in the end the triumph of high achievement, and who at the worst, if he fails, at least fails while daring greatly, so that his place shall never be with those cold and timid souls who neither know victory nor defeat.” ― Theodore Roosevelt

  8. That is definitely a six on the pretzels with part of it just misprinting. Who the hell prints a 5 with a curved top? I’m not trying to defend the airline but if you let things like that slip by its going to make people think you’re reaching with everything.

  9. Just flew JFK-SNA on AA in J. It was my best AA flight in years even wirh a delay. The FA and gate agent made an excellent experience. So much is shaped by the interaction with front line workers and how they engage with their guests. While I can always find issues, for the price I paid and the service I received, AA delivered for me today.

  10. @L737 — Wowza! Epic stacking. Then, you can transfer Rakuten to BILT then to Hyatt or Alaska for maximum value… quite the shuffle goin’ on there!

  11. Unfortunately, I see this mentality more and more. But in a different way. What I’m seeing more of is we don’t have to spend money on human expertise we can save money by having “tech enable solutions” which is a fancy name for AI bots. I was going to work to age 70 but I think next year when I turn 67 I’m out.

  12. And there you have it…..why a once great International Carriere has been ruined since a gaggle of buffoons took over its management. What was left out was that you can still pay millions and millions of dollars to executives who are total failures.

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