News and notes from around the interweb:
- I don’t think this is what American’s Chief Operating Officer meant when he described how the airline didn’t bother mocking up their domestic cabins before rolling out the product across their fleet, instead “just you know ‘tap[ing] it out.’” And is it privilege to demand cleanliness from an airline?
What a disappointing experience @AmericanAir how do you give to your passengers seat belts WITH TAPE that don't work properly! And the lavatory just 1:30 hours after departure pic.twitter.com/YsSnPrTi0G
— Aizleen Boscán (@AizBoscan) March 7, 2025
- Hotels love to hate elite late checkout, but it drives food and beverage spend and retail and significant loyalty.
- Maybe Ed Bastian was right and there should be bans from one airline that apply to all airlines, after all.
Can I request to change seats or get him to put on his stupid shoes? He was like throughout the flight except for meal times at which he kept asking for whiskey and only after confirming that it was a Johnny Walker red label…..for the life of me. Why did I have to put next to this heathen?
Rude passenger on SQ flight
byu/PepperLunchies insingaporeairlines - Woman claims she got bed bugs at Marriott’s Moxy Miami South Beach – and the manager gaslit her, claiming it was her fault.
@kelllytee Ty for embarrassing me in public moxy hotel south beach
- Capital One (and Hyatt) eligible for up to 40% transfer bonus to Etihad in March
Complete a points transfer between 03 March 2025 (00.00am UTC+4) and 31 March 2025 (23.59pm UTC+4) and receive up to 40% of bonus miles.
Etihad Guest members who transfer 0 to 9,999 miles, will receive 20% Bonus miles on each transaction.
Etihad Guest members who transfer above 10,000 to 49,999 miles, will receive 30% Bonus miles on each transaction.
Etihad Guest members who transfer from 50,000 and above miles, will receive 40% Bonus miles on each transaction.
- Waymos only use wipers in the rain so passengers can enjoy the view
Gary, come on you know I love late checkout as much as the next guest (unless they’re waiting for my room) but that analysis shared on LinkedIn is bunk.
How do I know that? Because the people who did the analysis aren’t qualified in causal inference. They probably just looked at charges to hotel folios post-standard checkout time. Duh, if you’ve already checked out, you can’t charge anything more to your folio so this sort of comparison of folio charges between late checkout guests vs. standard checkout guests will necessarily show that late checkout guests spend more.
A rigorous analysis needs to address the counterfactual. Did guests spend money because they had late checkout? If you, as a hotel, merely offered to store their bags, would they have spent the same amount of money, because they had free time before their late afternoon or evening flight anyway? What if you, as a hotel, offered to store bags and gave away a token drink voucher (which costs you far less than holding their room past standard checkout time). Would those guests spend even more money and post on Google reviews about how lovely you are because you gave them a “free” drink that maybe cost you 5 cents? Don’t forget this approach makes your bellhops and bartenders happy because guests tip even on free goods and services.
Hoteliers and their marketing professionals are experts in hospitality and marketing, not in causal inference.
I have no sympathy for some cuck or Karen that can’t directly make a request to a rude passenger or notify a flight attendant, but only can passive aggressively whine on SM. You’re part of the reason that this behavior continues.
On the lady who experienced bed bugs at the hotel in Florida—I believe her. I also know that Floridians are known to engage in psychological warfare against others—such gaslighting is absolutely a tactic. When hotels (or these types of people, generally) are at fault, instead of doing the right thing, admitting liability, taking responsibility, or actually improving anything, they’ll use rhetorical tricks until you give up. We need actual accountability, not this nonsense; not this corruption.
@Mantis — Classic victim-blaming. Instead, let’s form coalitions of the ‘decent’ to shame rude passengers, both in-person and on-line.
@Erect — I love your passion. Please keep it up. (Get it?!)
The tape is also to hold the plane together.
SPEED TAPE makes the aviation world go around!
Personally I think that very few people would check out and then ask for their luggage to be held while they shop or eat. Late checkout solves that problem as the luggage remains secured in their locked room. I can see why hoteliers hate late checkout as it is disruptive of work schedules and room schedules. I can also see that it could drive some extra revenue and customer satisfaction.
Bedbugs are difficult to get rid of but they don’t explode in population overnight. While a given guest could have brought them in, it is just as likely a previous guest did. Further, if the laundry service isn’t dealing with the linens correctly, they may have came from another room. Blaming any specific guest is boorish behavior unless more specific observations have been done.