About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Another Dark Day For Pakistan Airlines: Pilots Land On Unauthorized Runway With Lights Off In Shocking Blunder

Jan 19 2025

Pakistan International Airlines – arguably the worst airline in the world, known for sacrificing a goat as part of its maintenance procedures and flying with more passengers on board than seats, and pilots with fake licenses – is under scrutiny again after flight PK150 from Dammam, Saudi Arabia to Multan, Pakistan diverted to Lahore and landed on the wrong runway.

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‘We Don’t Take Personal Garbage’: American Airlines Flight Attendants Spend 2.5 Hours Kicking Pizza Box Down Aisle

Jan 19 2025

Flying American Airlines from Miami to Chicago, cabin crew refused to take a box from food the passenger brought on board themselves, and according to the passenger, they responded “We don’t throw away your personal garbage.” So the passenger placed the box in the aisle and he says they still wouldn’t throw it away – they just kept kicking it out of the way each time they walked up or down the aisle.

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‘Sorry, Not Sorry’: Delta Gate Agents Skip Processing Upgrade Lists While Only 12% Of First Class Seats Go To Elites

Jan 18 2025

For the most part, upgrades have been tough to get because (1) premium demand has grown while the supply of premium seats hasn’t kept up, and (2) airlines have shifted their merchandising to take less money for those seats from any willing buyer rather than honor frequent flyer upgrades.

However part of the reason why Delta’s upgrade percentage is so low, it seems, is because gate agents at Delta just don’t process upgrades as reliably as they do at other airlines.

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Elon Musk Set To Acquire Trendy D.C. Line Hotel, Transform It Into Exclusive ‘Club X’

Jan 17 2025

The Line Hotel DC is housed in a historic neoclassical church building in Adams Morgan. It was originally built in the early 1900s as the First Church of Christ, Scientist. The property was launched 7 years ago, and has sister hotels in Austin, Los Angeles and San Francisco. Owners couldn’t make loan payments during the pandemic, and ceded control to their lender.

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