About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Smell Of Smoke Diverts United Flight—Why Passengers Didn’t Evacuate Immediately And Got Pizza During The Long Delay

Dec 03 2024

United Airlines flight 4830 from Little Rock to Houston diverted to Monroe, Louisiana on Monday due to reported smell of smoke in the cockpit. The Embraer 145 regional jet (registration N14148) was operated by CommutAir and originally delivered to Expressjet in 2003.

There were a few interesting things about this flight.

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Today Is World Giving Day, Use Your Miles To Reunite Loved Ones To Share Their Last Breath

Dec 03 2024

United does something really unique, and I was genuinely surprised by it five years ago at launch. Instead of picking their own corporate charities, and asking you to support their efforts with your miles, they allow charities to solicit miles directly. You actually decide which causes to support. That way your miles align with your values.

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Southwest Airlines ‘Pillow Fight’: Gate Agent Called It A Bag, But The Passenger Held Their Ground

Dec 02 2024

A Southwest Airlines passenger tried to board their flight with a travel pillow. The gate agent had a problem with this – because they already had a carry-on and a personal item, and this was a third “bag.” From the photo though they eventually prevailed. Usually they’re right, personal items aren’t always counted as personal items! But there’s ambiguity.

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Loyal Delta Flyers Watch As First Class Seats Sit Empty: Gate Agents Refuse Last-Minute Upgrades

Dec 02 2024

The airline has gotten very good about merchandising premium seats – and is willing to sell them very cheap, especially as upsells to infrequent flyers. They want to take a few tens of dollars from a once a year customer rather than upgrading a very frequent flyer who spends tens of thousands of dollars. Delta is also most likely to skip processing upgrade lists at the gate of the major airlines.

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