About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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This Family Reached The Gate While Their Plane Was Still Boarding—But American Airlines Software Gave Their Seats To Someone Else

Jun 07 2025

This is terrible customer service. The family could have made the flight, despite their American Airlines delay. They rushed to the gate, found the flight still boarding, and were relieved – only to have that taken away from them because (1) their seats had already been given away and (2) gate agents wouldn’t take the time to help them understand what happened.

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They Said It Was Just A Fuel Stop—Then The Tactical Team Stormed The Cabin And Ordered Everyone’s Heads Down

Jun 06 2025

Passengers were initially told the stop was for a “fuel top-off.” Instead, video shot from inside the cabin shows at least eight officers in tactical gear storming the aircraft, ordering everyone to keep their heads down, and escorting a single male passenger off the aircraft. One officer rifles through the man’s rollaboard before the team exits.

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Delta Delays Flight 8 Hours, Sends 200 Passengers To A Hotel With Just 13 Rooms—Then Ditches Everyone In The Parking Lot

Jun 06 2025

Delta’s brand new Naples to Atlanta flight melted down on May 27 before even leaving Italy. Flight 279 sat on the ground for more than seven hours, and was then cancelled outright. Roughly 200 exhausted passengers were herded onto buses and driven a dozen miles to a hotel where the airline had reserved just 13 rooms.

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