About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

More articles by Gary Leff »

Microsoft Says Delta Lying About Its Meltdown: It’s The Airline’s IT That Failed

Aug 06 2024

When Delta’s systems melted down, they lost track of crew. They were making announcements in terminals looking for pilots who could work. Their crew scheduling systems collapsed. It took days for those systems to catch up, running several instances in parallel (which caused its own problems, as those systems needed to sync). The meltdown was caused by crew scheduling system failures and that system was IBM, not Microsoft according to Satya Nadella and Microsoft’s lawyers.

Continue Reading »

Furious Frontier Passenger ‘Karen’ Meltdown: Throws Computer At Check-In Staff After Missing Flight

Aug 05 2024

A Frontier Airlines passenger, enraged after missing her Chicago O’Hare flight, threw a computer at airline staff. The woman, quickly labeled a ‘Karen’ online, became violent jumping over the luggage scale at the check-in counter to confront employees.

She began throwing punches at one employee before another staff member intervened.

Continue Reading »