About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Rio Las Vegas Finds A New Way To Be Awful: Breaks Hyatt Rules Again, Forcing Loyal Guests To Pay More Or Lose Benefits

Nov 23 2024

You should not actually stay at the Rio. You should check in there midweek when there’s a great rate when you’re staying in Las Vegas anyway, in order to earn elite night credit, but from all the feedback on this hotel you probably want to actually spend the night somewhere else. Even guests who feel the rooms themselves are fine tend not to enjoy strolling through the property to and from those rooms it seems.

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‘Should I Book Another Flight?’ Passenger Obsesses Over Elite Status After Wife Assaulted By Flight Attendant, Dragged Off Plane By Police In Tears

Nov 22 2024

A flight attendant bumped the passenger’s wife during boarding. She was “in floods of tears” and told the crewmember he was a “bad man.” She was removed – and he stayed on the aircraft without her, but called out the flight attendant “you are a really nasty person” and is shocked that he was then booted as well. They were out of pocket $624 to get home and the airline is telling them to pound sand.

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The Secret American Airlines Executive Platinum Perk That Turns Chaos Into Control (And Keeps Me Loyal, Despite Declining Benefits)

Nov 22 2024

The one thing I value most from Executive Platinum is – I suppose – not something that many flyers factor when making their decision. As often as I’ve had challenges getting where I’m going with American, the ability to put backup flights in a reservation during irregular operations has made a huge difference getting me to my destination close to as-planned.

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Delta’s New AI Pricing Aimed At Crushing Elite Perks As Upgrades Drop To 13%

Nov 22 2024

Delta Air Lines doesn’t even upgrade their ‘secret’ 360 members very much anymore. Good luck if you’re a Diamond Medallion.

Going forward Artificial Intelligence and ‘personalized pricing’ that Delta says they are working on to present a specific price based on what they know about a customer will make sure they sell every seat – and not have to give out elite upgrades.

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