About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Expedia Disaster, OneKey Rewards Was A Mistake, Rollout Paused To Rest Of The World

Aug 13 2024

Expedia itself saw a 20% increase in hotel bookings in the second quarter. Expedia Group overall, though? Just 10%. That says Hotels.com was flat or down in an environment where it should be rising. What’s different is that there’s no longer a strong incentive to use Hotels.com for members in the U.S. or U.K. where the new OneKey program has rolled out.

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Powerful American Airlines Flight Attendant Union Leader Opposes New Contract: Are We Headed Back To A Strike?

Aug 12 2024

There are a number of issues that flight attendants are unhappy with in the new contract their union negotiated with American. The last time cabin crew voted on a contract, they voted it down. The union is doing a good job selling it, in my opinion, but the membership is clearly divided – and their powerful LAX base president has given new voice to the opposition.

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