About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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United Debuts Its First Polaris Lounge at O’Hare: Great for Business Class Customers, Not So Great for Loyal Ones

Nov 30 2016

United debuted their new Polaris lounge at Chicago O’Hare in the old club and first class lounge space at gate C18 today. This is a business (and first) class lounge. It is not a Star Alliance Gold lounge and not a United Club.

There’s a trend towards modestly improving membership-based lounges and substantially improving business class only lounges at least at United and American. As with changes to frequent flyer programs the best service and benefits go to those spending the most on a given trip, not over the course of a year or a lifetime.

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