About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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American Airlines Cut Coach Drinks In January—Now They’re Reversing Course As Premium Pivot Begins

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May 13 2025

In January, American Airlines stopped doing second drink service on long domestic coach flights. By making passengers request a second drink, either making you press the flight attendant call button and risk angering crew or heading to the galley for a drink and risk angering crew, the airline would save money on soda. They’ve reversed course quickly.

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Running To The Gate? American Airlines Just Started Holding Flights—So You Don’t Miss Your Connection

May 12 2025

American Airlines is testing a customer-friendly move to hold connecting flights for delayed passengers, when doing so won’t cause problems for the operation. This effort is underway as of today at Dallas – Fort Worth airport, and if all goes well it’ll be expanded. Here’s what’s been shared internally with employees:

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