About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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DOT’s Dubious DCA Decision: Controversy Over Possibly Illegal Slot Awards

Dec 18 2024

By law, flights to and from Washington’s close-in National airport are limited to 1,250 miles, except for a handful of trips created by Congress and handed out by the Department of Transportation.

DOT finalized its award of new ‘beyond-perimeter’ slots at Washington’s National airport, granting flights to American, Delta, United, Southwest, and Alaska. But their process for doing this was probably illegal.

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‘Pay Me $500 in Cash’: Hyatt Employee’s Shakedown Backfires, Guest Scores Free Upgrade

Dec 16 2024

The agent upgraded the guest, and then tried to pocket an upgrade fee in cash. But since the guest was already upgraded, and they wouldn’t want them complaining to management, the guest kept the room they were already in. It seems clear to me that the agent processed the upgrade (whether they were supposed to or not) angling to line their own pockets. And the solicitation to pay in cash is always a giveaway.

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