About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Another Family Sues American Airlines After Flight Attendant Videotapes Young Girl Using Lavatory

lavatory
Feb 07 2024

This flight attendant has been arrested and charged with taking video of five young girls on separate flights as they go to the lavatory. This was discovered after a 14 year old girl reported being asked to wait to use the lav, and then invited in where she found an iPhone taped to the toilet to watch her.

The 9 year old learned about the incident when FBI officers showed up at their home, since they’d found more content on the crewmember’s phone than just the one incident that was first reported. She wasn’t the youngest.

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Now That Pilots Get Upgraded To First Class Ahead of Passengers, Is Top Elite Status Worth It Anymore?

Feb 07 2024

Passengers express frustration as pilots receive upgrade priority over them, prompting a reassessment of the value of top-tier elite status versus the advantages of mid-tier benefits.

While there’s a tradeoff upgrading pilots versus passengers along a certain margin, that’s not the reason most elites are sitting in back most of the time – just a visible lightning rod. Still, re-evaluating loyalty and status makes sense.

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JetBlue Brings Back Marty St. George As New President

Feb 07 2024

The airline lost anti-trust trials over its partnership with American Airlines and its acquisition of Spirit Airlines (for which it was likely overpaying, and would be taking on significant operational complexity to execute the merger). And its CEO announced his exit.

JetBlue elevated airline President Joanna Geraghty to CEO-designate. Now they’ve made another big move.

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Rumor: United Airlines To Open Hub In Florida

Feb 07 2024

United Airlines has over 700 new aircraft on order, even excluding 45 Airbus A350s that until recent Boeing production issues were expected never to materialize. If demand develops to support that sort of growth (though many aircraft on order will allow the airline to replace existing planes) they are going to need more places to send them. And one gap is certainly the Southeastern United States.

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