About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Perverse results from rigid travel expense rules

Via Travel Notes, the New York Times carries a story on companies’ increasing use of computer software to flag expense reports that violate corporate travel policies. Computers, of course, can only compare expenses to policy, rather than making a normative judgment about what expenses make sense. In fact, the piece suggests that when companies adopt this kind of software, they tend to tighten up their travel policies to remove existing areas for judgment from employees’ hands. While that can be a cost-saving measure, it can also lead to some perverse results which dampen employee morale. On a business trip to Bismarck, N.D., David Godfrey flew into town two days early to qualify for a cheaper airline ticket. His total savings were $300. He stayed at a friend’s house instead of checking into a hotel, knocking…

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Queen of Sky Update

Cathy Seipp has picked up the story of Queen of Sky, the Delta flight attendant-blogger who has been suspended for her writings and photos. QofS has filed an EEOC complaint against Delta. She tells Cathy’s World:“I have found plenty of pics of MALE Delta employees on the Web in uniform, who actually identify their airline. Therefore, today I filed a discrimination complaint with the EEOC. They thought the whole suspension was ridiculous, too. The man that took my complaint and his supervisor did not find anything inappropriate about these pics. So I think I have a good case.” I agree with Cathy: this isn’t really a free speech issue, Delta is within its rights and should be within its rights in disciplining the flight attendant, but really come on .. it really ought to cut…

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Cycling Goldpoints through PhoneHog for Unlimited Points?

Set up a free PhoneHog account. PhoneHog lets you earn free domestic and international long distance phone calls by clicking on advertising emails and taking advantage of marketing offers. Okay, probably worth it on its own. These points can be exchanged for frequent flyer miles in several programs via Points.com. The ratios are generally poor. However, it looks like there’s a strange glitch in the Points.com conversion ratios. 1000 Goldpoints transfers to 385 PhoneHog points. 385 PhoneHog points transfer to 4620 Goldpoints.In theory you could transfer Goldpoints in and out of PhoneHog for an unlimited amount of Goldpoints. There are two kinks: First, if your Goldpoints account was started via Radisson Hotels then you can’t tranfer points using Points.com. Second, Points.com could well catch onto these ratios at any time and stop the lucrative transfers.…

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A New Loyalty Program Takes a Shot in the Dark

Via Colloquey, Smith & Wesson is launching a loyalty program to enhance the “gun ownership experience.” There’s not much in the way of rewards. It’s pretty heavy on just knowing their customers and marketing to them. But it’s still cool. I suppose the rewards are in part limited by a sense of taste or caution. Any marketers nightmare would stem from offering free bullets or rewards based on frequency of successful shootings of course.

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Hyatt’s Faster Free Nights Returns Quickly

Hyatt’s outstanding Faster Free Nights promotion, which just ended September 30, is set to return November 1. For every two stays between November 1 and February 28, 2005 which are paid for with a Mastercard, you’ll earn a free night that can be redeemed from December 1, 2004 through April 30, 2005.No doubt that registration will be required, as it has been in the past – although the registration page is not yet available at Hyatt’s Gold Passport site.

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1200 Free Membership Rewards Points

Earn 400 American Express Membership Rewards points each month you log in three times or more to the small business dashboard, October through December for a possible 1200 points. Only primary cardholders on business accounts enrolled in Membership Rewards can take advantage of this offer.

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Buy.com coupons

All expire October 31, 2004. All specify for ‘new customers’ unless otherwise noted (so perhaps open a new account if you already have one). $10 off $175 $10 off $150 on computers $5 off $50 on electronics $5 off $50 on software $10 off $100 on bags, toys, sports, cellular phones $5 off $50 on books, music, movies, and games (doesn’t specify new customers only) $15 off $200 on computers, software, home networking, and digital cameras (doesn’t specify new customers only)

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