About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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25,000 Delta Miles as a Signup Bonus for Intercontinental Ambassador Club

Priority Club is offering 25,000 Delta miles for signing up as an Intercontinental Hotels Ambassador Club member through October 31, 2004. Just as a mileage-earning deal, this is excellent. Ambassador Club costs $150 to join, which means that the 25,000 miles cost 6/10ths of a cent apiece. Plus Ambassador Club gets you Gold status in Priority Club and special benefits at Intercontinental hotels. The terms and conditions of the offer say that you need to be a Priority Club member (sign up before taking advantage of the offer) and that you have to have selected Delta Air Lines as your preferred earning partner (so set this up also before taking advantage of the offer). Further, I suspect that the offer was intended for a limited audience, though the website suggests no such restrictions. It’s a…

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TSA Intentionally Makes Screening Times Longer at Phoenix Airport

The TSA security director at the Phoenix airport has been placed on leave amid allegations that he intentionally slowed down screening to increase wait times in order to justify expanding his staff. A Valley newspaper reported Wednesday that federal authorities responsible for security at Phoenix’s Sky Harbor International Airport intentionally lengthened wait times at passenger checkpoints at a time when they were asking Homeland Security administrators in Washington to provide more screeners. … The e-mails written by Fred Carter, screening chief at Sky Harbor, to Florian alerted staffers to the wait-time move on April 5. One of Carter’s emails stated that shifting staff away from checkpoints would allow passenger lanes to be shut down so wait times could be lengthened. Clearly unacceptable and a failure of leadership. Poor security, hiring of criminals, and violations of…

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Comments Have Been Disabled

I’m sorry to say that the comments feature has had to be disabled. It’s not that I don’t want to hear your thoughts on what I write — I do — but in the past 24 hours the comments feature has been spammed with about 400 ads for online gambling and other such services. It’s a bit unmanagable and so until we come up with a solution we’ll just have to forgo the comment feature. Sorry for any inconvenience, but I didn’t want to make readers sift through pitches for Cialis as a condition of discussing miles and points.Update: Looks like the crack technical folks have gotten things cleaned up a bit and I’m hoping that we’ll have comments back shortly.

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Delta Considers Charging Customers for In-Sourcing

Since the beginning of the year, E-Loan has been offering consumers the choice of whether to have their loan paperwork processed in India or the United States. Processing in India is accomplished two days more quickly. Now Delta is considering a similar offer with a twist. They would charge a fee to have calls handled by U.S. agents. Both versions involve the consumer bearing a cost, but E-Loan’s model is pitched at offering consumers a benefit, “choose to have your loans processed abroad and we’ll finish things more quickly.” Delta’s model is pitched as a tax, “we’re going to charge you for what you want.” They’re two sides of the same coin, but customers aren’t accustomed to paying for this kind of service.If Delta moves forward with the idea, they would be advised to take…

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How many frequent flyers worldwide?

Sometimes it takes an article from India to learn about interesting frequent flyer facts here in the US. [W]orld-wide more than 120 million people were covered with frequent flyer programmes of various airlines. “There are over 500 to 500 million cards related to frequent flyer programmes possessed by air travellers,” he pointed out. (The story was prompted because Randy Petersen was in Mumbai for the the launch of revamped Jet Airways frequent flyer program.)

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Delta Gives Away Music

Freeipods.com isn’t the only way to get music for free.Delta is offering several free entertainment products as rewards for flight purchases. Delta’s “carrier-within-a-carrier” Song will be giving out a Les Paul Junior electric guitar to people who book two round-trip tickets together on the airline between Aug. 1 and Aug. 12, for travel between Sept. 7 and Oct. 6. The promotion will require booking on the Song website. It may well also require registratoin — I don’t yet, and I don’t see details of the promo yet up on the website. So check for details before making purchases. Those who book three or more round-trip tickets together will get the mini-iPod from Apple Computer. Those who book only a single ticket will get a 100-song download from Apple’s iTunes music service.

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Chris Elliott’s Travel Notes

I cruised on over to Chris Elliott’s Travel Notes blog for the first time in awhile and Chris is doing a bang-up job summarizing the day’s travel news and offering brief commentary. There’s a lot more content each day than I remember, he seems to be doing a better job keeping his website up to date than I am. Just as I offer each day’s writing by email, so does Chris. I’ve signed up because I want to read his content but I’m terrible about remembering to check all the websites I enjoy reading.(I offer a simple solution for regular readers of blogs, just add my RSS feed to your favorite Blog Reader software.)

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