About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Did you know you’re paying for this?

The federal government is paying out $113 million a year in airline subsidies in exchange for serving small communities that (in theory) can’t support the service based on the business they provide. Federal taxpayers are spending up to $567 per passenger to subsidize air service to rural communities that may have as few as two or three air travelers a day. Some more snippets from the piece: _ The federal cost has jumped from $22.6 million in 1996 to $113 million this year — a fivefold increase. The increase is explained in part by a growth in the number of communities served from 97 to 135 and rising expenses, such as fuel. _ The average per passenger subsidy paid to airlines nearly tripled to $229 per passenger for each flight in the 48 continental states…

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Stating the obvious

The internet is displacing travel agent and airline reservation agent bookings. An interesting fact: Last year, more than 30 million people bought at least one ticket over the Internet How significant a phenomenon is this? Airlines are taking note and shifting more of their resources toward the medium to reduce the costs associated with selling seats, typically their third-largest expense, behind labor and fuel. Experts say it’s paying off. Last year, the airline industry generated about 17 percent of revenue from leisure tickets sold over the Internet, said Henry Harteveldt, senior analyst for Forrester Research, a consulting firm in Cambridge, Mass., that identifies and analyzes trends in technology. Harteveldt, who focuses on travel services, predicts that at least 19.2 percent of the revenue generated next year by the airlines will come from tickets sold over…

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Treat your airline agent as you would like to be treated yourself

Keith Alexander provides a nice reminder to be nice to airline customer service staff.Make friends. Get to know them. Even give thank you gifts.Of course, offering up a gift before service is performed can be seen as a bribe. So one must be smooth in the approach. But you can always give a thank you after the fact and you can always give out gifts to employees you’ve already gotten to know.Little tokens, just like in business, can go a long way to endear yourself to agents and set you apart from the rest of the traveling public. And having airline agents on your side can be very helpful — whether it’s clearing an upgrade or getting accomodations during irregular operations.

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The end (again) of Midway Airlines?

Twice-failed Midway Airlines — so named because it was originally based at Midway airport in Chicago, which it no longer even serves — may face liquidation.In its second incarnation, it became a Raleigh-based carrier. It had a frequent flyer relationship with American Airlines after American abandoned its Raleigh hub. But Midway was unable to survive.It was in bankruptcy even before 9/11. It ceased operations afterward and resumed only when the federal government handed out bailout funds.Finally it adopted a new business model as a USAirways Express carrier. The deal with USAirways requires it to emerge from bankruptcy by October 31st. USAirways holds a significant claim on assets which it does not want to give up. So Midway is having a hard time attracting the funds necessary emerge from Chapter 11, since its potential funder wants…

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